Czech speaking Customer Care Administrator

Descripción del puesto:

Czech speaking Customer Care Administrator
Salary: £25,000
Working Pattern: Monday - Friday, 08:00 - 16:15
Location: Remote (with 1 day per month in the office)

Our client is looking for a dedicated and customer-focused Customer Care Administrator to join their growing team. This is an excellent opportunity for someone passionate about delivering outstanding service and building strong customer relationships in a dynamic, international environment.

The Role:
As a key point of contact, you will be responsible for delivering a high standard of customer support across a wide range of queries. Acting as the first line of communication, you will represent the company's values while ensuring every customer interaction is handled professionally and efficiently.

Key Responsibilities:
* Respond to customer queries and process requests via phone using internal ticketing systems, in line with company policies and service level agreements.
* Make outbound calls where necessary to resolve customer queries and ensure satisfaction.
* Build and maintain strong relationships with both new and existing customers, supporting retention and engagement.
* Handle a variety of customer requests with a proactive, flexible, and positive approach.
* Maintain accurate records and ensure all processes are followed correctly.
* Stay up to date with company processes, structure, and product offerings.
* Contribute to ongoing team development and continuous improvement initiatives.

Candidate Profile:
* Fluent in English (written and spoken) essential
* Fluent in Czech (written and spoken) essential
* Advantageous if you speak either Polish or Slovenian as well
* Strong IT skills and confidence using systems and databases.
* Excellent communication skills with the ability to build relationships at all levels.
* A proactive problem-solver with a positive and adaptable attitude.
* Passionate about delivering exceptional customer service.
* Experience with sales processes or order management systems is advantageous but not essential.

What's on Offer:
* Hybrid working with minimal office attendance (1 day per month)
* Supportive team environment with opportunities for development
* Structured working hours with no weekend shifts

This is a fantastic opportunity for a multilingual candidate looking to build a long-term career in customer care within a supportive and forward-thinking organisation