BPL Payment Specialist

Descripción del puesto:

Job Description

Purpose of the role
To generate revenue and promote the bank's diverse product and service offerings to various customer segments.

Accountabilities
* Identification of potential customers, analysing their needs and preferences, and staying abreast of emerging market trends and competitor strategies.
* Creation of detailed profiles for target customer segments, outlining their demographics, financial habits, and pain points to tailor sales approaches and product recommendations.
* Relationship management of potential and existing customer relations through the execution of high-quality customer support, by responding to queries and resolving issues, gaining their customer trust, and understanding their financial goals and challenges.
* Understanding of the features, benefits, risks, and compliance requirements of various banking products and services offered. Understanding of the key features, benefits, risks, enhancements, and regulatory requirements of new and existing banking products, and communicate insights clearly to potential customers to address their financial needs.
* Development of compelling sales pitches and proposals that showcase the value proposition of the bank's offerings to convert leads into customers, and negotiation of terms that are beneficial for both the client and the bank.
* Collection and analysis of customer feedback on various products, services, and overall experience, to support the development of reports that communicate key findings to relevant stakeholders, to inform product development and sales strategies.
* Monitoring of lead conversion rates, customer acquisition costs, and other relevant metrics to assess sales performance and identify areas for improvement.

Analyst Expectations
* To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
* Requires in-depth technical knowledge and experience in their assigned area of expertise
* Thorough understanding of the underlying principles and concepts within the area of expertise
* They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
* If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
* OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
* Will have an impact on the work of related teams within the area.
* Partner with other functions and business areas.
* Takes responsibility for end results of a team's operational processing and activities.
* Escalate breaches of policies / procedure appropriately.
* Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
* Advise and influence decision making within own area of expertise.
* Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
* Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
* Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
* Make evaluative judgements based on the analysis of factual information, paying attention to detail.
* Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
* Guide and persuade team members and communicate complex / sensitive information.
* Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us as a Payment Specialist within the Business Development Team, you will be making inbound and outbound contact with our existing SME clients, acting consultatively as a payments expert; providing first class service and support. Your role is to engage, delight and grow your client's business, maximising returns in order to achieve challenging targets. As a Payment Specialist you will be skilled in developing strong relationships with both internal and external stakeholders at a variety of levels of an organisation, engaging in both day to day conversations and strategic often complex, negotiations.

To be successful in this role, you will have:
* Verbal and written communication skills at all stakeholder levels.
* Interpersonal skills to include, experience in achieving credibility and building strong client relationships at all levels.
* Negotiation skills and a successful track record of increasing business performance amongst clients with the ability to negotiate and 'close a deal' successfully with maximum business benefit.
* Understanding of working within an income based operating model.
* Ability to adapt and prioritise in a fast-paced environment.
* The ability to adapt to change.

Desirable skills include:
* Experience in the Business to Business Financial Services Sector.
* Knowledge of relevant third party suppliers (e.g. technology), partners and key competitors.
* Fully aware of Industry trends (UK and overseas).
* Working knowledge of payment acceptance schemes, their drivers, industry dynamics and interchange.
* Knowledge of Barclaycard products/solutions.

You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Northampton.

Barclays' payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.
In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield's global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth.

Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays' clients for a minimum of ten years.

For more information on our partnership with Brookfield, please visit Barclays.com