Assistant Restaurant Manager

Descripción del puesto:

Main Duties
Operational
* Ensures that minimum brand standards have been implemented.
* He works closely with the Restaurant Manager.
* Implements F&B's strategy in the operation of entrusted centers.
* It responds to the results of the consumer audit and ensures that the relevant changes are implemented.
* It works closely with other store managers in a supportive and flexible way, focusing on the overall success of the hotel and the satisfaction of hotel guests.
* It ensures that food and beverage employees work in a supportive and flexible manner with other departments.
* It tastes and monitors food and beverages served throughout the operation, providing feedback where appropriate.
* Monitors the standards of service and food and beverage in the Outlet; works with assistant store managers and the chef in the kitchen to take corrective action if necessary.
* It carries out frequent and thorough inspections together with Chef de Cuisine of the operation of food and beverage stores.
* It often verifies that only fresh products are used in the preparation of food and drinks.
* He helps the chef/chef with creative suggestions and ideas.
* Performs monthly inventory checks of all operating equipment and consumables.
* It cooperates with the Kitchen and Beverage Department on day-to-day operations and quality control.
* Have in-depth knowledge and understanding of all the foods and beverages on offer and the ability to recommend food/beverage combinations and upsell alternatives.
* It ensures that the outlet is kept clean and organized, both in the front and back of the house.
* It cooperates and organizes with the cleaning department that the established cleaning plans are strictly followed.

Customer Service
* It ensures that all employees always deliver on the brand's promise and provide exceptional guest service.
* It ensures that employees also provide excellent service to internal customers in other departments as needed.
* He handles all complaints and inquiries from guests and internal customers in a polite and efficient manner to make sure that issues are satisfactorily resolved.
* Maintains positive interactions between guests and colleagues with good working relationships.
* It personally and frequently verifies that guests at the Outlet receive the best possible service.
* They spend time at the Outlet (during peak periods) to ensure that the Outlet is well managed by the relevant staff and operates according to the highest expectations.
* Ensure that all employees in the store always deliver on the brand promise and provide exceptional guest service.
* Ensure that store employees also provide excellent service to internal customers as needed.
* It handles all complaints and inquiries from guests and internal customers in a courteous and efficient manner and ensures that issues are satisfactorily resolved.
* Creates a guest history database for the store and constantly updates it.
* Assists in the development and implementation of a program to increase customer loyalty.
* It regularly monitors the Guest Satisfaction Survey report to ensure that a minimum benchmark score is achieved, analyzes results, and prepares and implements appropriate action plans to achieve continuous improvement year after year.
* ensures that a minimum consumer audit benchmark is achieved, analyses the results of a consumer audit, prepares and implements appropriate action plans and continuously improves the results year-on-year.
* Keeps up with hotel guest feedback, complaints, opinions, etc. posted on the website, in print or electronic media or other available communication channels.

Financial
* Maximizes employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet the company's financial goals and guest expectations.
* It focuses attention on improving productivity levels and the need to prudently manage service/wage costs within acceptable guidelines ensuring optimal deployment and energy efficiency of all equipment.
* It ensures that the store is operated in accordance with maximizing profit while delivering on the brand's promise.
* It achieves the monthly and annual personal goal and revenue of the store.
* It helps in the preparation of the annual business plan for food and beverage.
* It helps with monthly prediction, involves the relevant department heads as needed.
* Ensures that all hotel, corporate and local rules, policies and regulations regarding financial record keeping, money management and licensing are complied with, including timely and accurate reporting of financial information.
* Assists in inventory management and ongoing maintenance of hotel operating equipment and other assets.
* Proactively manages all costs.
* It helps in the maintenance of the point of sale system.
* To ensure that all sales are properly recorded, in accordance with the prescribed procedures for issuing, cancelling or correcting output controls.
* Supervises the proper use and safety of the cashiers/waiters/waitresses of the floats.
* Assists in inventory management and ongoing maintenance of hotel operating equipment and other assets, including inventory vapor creation, facility care and maintenance, and inventory as needed.
* He assumes responsibility for resolving discrepancies in the beverage inventory and settling bills.
* Ensures that the Micros database for the outlet is always up to date and kept clean according to established standards.
* It proactively manages costs based on key performance indicators, working with relevant department heads as needed.
* It ensures the adoption of new technologies and equipment, which increases productivity while removing work from the system.

Training & Development
* Works closely with the training team and division managers to upgrade the list of included tasks and regularly reviews all tasks
* It ensures that all collaborators are trained in all relevant tasks.
* He attends and contributes to all trainings and meetings as needed and ensures that his department staff do so.
* Supervises training
* It regularly nominates and ensures the participation of team members in all trainings planned at the hotel in accordance with the objectives specified in the SMART objectives on the relevant PDPs and according to the findings of the consumer audit.
* Ensures that individual in-store training records are maintained and regularly updated.
* Assist in the development of departmental trainers through continuous feedback and monthly meetings

Personnel
* Assists in the recruitment and selection of all employees in the food and beverage industry; follows the hotel's guidelines in recruitment and uses a competency-based approach when selecting staff.
* It ensures the accuracy and appearance of all employees in the food and beverage industry in the store, makes sure they wear the right uniform and maintains a high standard of personal appearance and hygiene in accordance with the standards of care for the hotel and department.
* It maximizes employee effectiveness by developing each of their skills and abilities through appropriate training, coaching, and/or mentoring.
* Conducts annual performance development discussions with employees and supports them in their professional development goals.
* It assists in the development of departmental trainers through ongoing feedback and monthly meetings.
* It plans and implements effective training programs for employees in coordination with the training manager and department trainers.
* It prepares and publishes weekly work plans and ensures that they reflect business needs and other key performance indicators.
* It encourages employees to be creative and innovative, demanding and appreciates them for their contribution to the success of the operation.
* It supports the strengthening of Hyatt's values.
* It ensures that all employees fully understand and comply with the rules and regulations of employees.
* It ensures that employees comply with all hotel, corporate and local rules, policies and regulations regarding fire safety and safety and safety from danger.
* It provides feedback on the results of the employee engagement survey and ensures that relevant changes are implemented.

Marketing
* He and the Outlet team prepare an annual marketing plan, which is the basis of the annual marketing plan for food and beverages.
* It constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to make sure that hotel operations remain competitive and top-notch.
* He is constantly looking for marketing and public relations opportunities to raise awareness and ultimately business.
* It assists in the preparation, use and updating of the annual marketing plan, broken down as needed by department.
* It constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to ensure that the hotel's own operation remains competitive and top-notch.
* He is looking for opportunities in marketing and public relations to raise awareness and ultimately to do business.
* It reviews and analyzes the weekly/monthly menu sales analysis in order to recommend changes to the menu mix and design menus for greater profitability and customer satisfaction.
* Implements a guest recognition program and maintains a guest history program.
* Assists in the implementation (where appropriate) of marketing programs, including frequent meal programs.

Administration
* It ensures that in-store food and beverage activities are in line with relevant corporate strategies and that hotel actions are carried out if necessary.
* Prepares and updates department operations manuals.
* Conducts regular communication briefings and department meetings.
* They attend weekly meetings of food and beverage leaders and departments as scheduled.
* Conducts pre-shift briefings and regular communication meetings, ensuring that they are effective and conducted as needed.
* Maintains and uses other departmental and employee communication channels, such as bulletin boards, diaries, handover messages, etc.
* Provides detailed product specifications for items used in the store to the Materials Management Department.

Other Duties
* Attends and contributes to all training sessions and meetings as required.
* Is knowledgeable in statutory legislation in employee and industrial relations.
* Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
* Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
* Reads the hotel's Employee Handbook and has an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
* Ensures high standards of personal presentation and grooming.
* In this role you will also be required to multi-task in various aspects of the operations as advised by your managers from time to time
* Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
* Carries out any other reasonable duties and responsibilities as assigned