People Operations Analyst

Descripción del puesto:

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Introduction to team

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org.

The People Operations Analyst is responsible for delivering high-quality People Operations support across the employee lifecycle with accuracy, judgment, responsiveness, and strong process ownership. This role executes core People Operations work, resolves employee and manager inquiries, provides clear and reliable guidance on people processes and policies, supports process improvements, maintains data integrity across systems, and helps ensure a consistent, compliant, and high-quality employee experience. Success in this role requires a high bar for quality, strong ownership from intake through resolution, sound judgment in handling routine and moderately complex work, and the ability to work with candor and collaboration across teams to achieve strong outcomes.

In this role, you will:

Employee Lifecycle Operations

* Execute People Operations processes across the employee lifecycle, including hiring, onboarding, job changes, leave administration support, offboarding, and other core transactions, with a clear focus on delivering an excellent employee experience.
* Ensure transactions are completed accurately, on time, and in accordance with internal policies, service level expectations, and compliance requirements.
* Manage and resolve employee, manager, and stakeholder inquiries with sound judgment, professionalism, and a strong service mindset, balancing employee needs with policy, process integrity, and business requirements.
* Serve as a reliable point of contact by explaining People processes, policies, requirements, options, and next steps clearly, accurately, and thoughtfully.
* Look beyond immediate requests to identify ways to improve the employee experience, strengthen service delivery, and make People Operations more effective over time.
* Partner across People teams and cross-functional stakeholders to ensure seamless execution of people processes and a consistent employee experience.

Employee Guidance, Case Management, and Problem Solving

* Provide clear, timely, and policy-aligned guidance on common People topics, programs, and processes in a way that is practical, employee-centered, and easy to navigate.
* Support employees through situations that require tact, clarity, discretion, professionalism, and appropriate role boundaries, building trust through consistency and follow-through.
* Triage, investigate, and resolve operational issues and employee cases with a high degree of ownership, persistence, and follow-through.
* Handle routine and moderately complex matters independently, using established policies, processes, and precedent while applying judgment to deliver the right outcome and involving the right partners at the right time when escalation is needed.
* Recognize patterns in employee questions, process breakdowns, and recurring issues, and translate those insights into improvements that strengthen both employee experience and operational performance.

Data Integrity and Systems Support

* Maintain accurate employee data and documentation across HR systems, files, and workflows, recognizing that operational excellence depends on strong data quality and disciplined execution.
* Audit transactions and records to ensure completeness, accuracy, compliance, and trust in People data.
* Support system updates, testing, process documentation, and reporting with a focus on improving scalability, usability, and long-term operational value.

Process Excellence and Functional Partnership

* Contribute to the design, standardization, and improvement of People Operations processes, tools, templates, and knowledge resources, and help maintain scalable, repeatable ways of working that support consistent, high-quality execution.
* Drive improvement day after day by identifying opportunities to simplify work, reduce errors, improve responsiveness, strengthen controls, and elevate the employee experience.
* Bring an ambitious mindset to improvement by seeing opportunities others may miss and helping translate them into practical, durable solutions.
* Support implementation of new programs, policy changes, system enhancements, and operational initiatives with discipline, adaptability, and attention to long-term effectiveness.
* Deliver a high standard of support through timely, accurate, and thoughtful communication, and collaborate effectively with Talent Acquisition, Payroll, Total Rewards, and other partners to support strong operational outcomes.
* Build trust through consistency, discretion, responsiveness, strong follow-through, and a willingness to work with candor and professionalism across teams.

Experience and Qualifications:

* Bachelor's degree or equivalent practical experience.
* Experience in People Operations, Human Resources, shared services, employee support, or another operational function with high process and service expectations.
* Experience handling HR or people-related transactions, employee inquiries, and systems-based operational work.
* Experience communicating policies, processes, and procedural guidance clearly to employees or internal stakeholders.
* Experience working with HRIS platforms and case management, ticketing, or workflow tools, specifically Workday and ServiceNow.
* Strong attention to detail and a track record of delivering accurate, high-quality work in a fast-paced environment.
* Ability to manage competing priorities, meet deadlines, and follow through reliably.
* Strong written and verbal communication skills, including the ability to communicate clearly, challenge constructively, and collaborate effectively across stakeholders.
* Sound judgment, discretion, and ability to handle sensitive and confidential information appropriately.
* Comfort using data, reports, and process metrics to monitor work, identify issues, and inform improvements.
* Experience supporting multiple parts of the employee lifecycle in a centralized or shared services environment.
* Experience providing employee-facing guidance in a service delivery or operations environment.
* Experience with process improvement, documentation, audits, or operational controls.
* Familiarity with employment policies, compliance requirements, and standard HR practices.
* Experience supporting change, implementing new processes, or participating in system enhancements.

Please note that this role is only available in the following location: Prague, in alignment with our flexible work model which requires employees to be in-office at least three days a week

Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age