RRP Omnichannel Trainee

Descripción del puesto:

Consumer Experience & Global Consumer Care Support
- Support monitoring, consolidation, and progress tracking of consumer experience cases aligned with GCC standards, enabling timely issue identification and structured escalation management.
- Assist in compiling consumer feedback across channels and preparing concise insight summaries.
- Updates of consumer facing global guidelines, FAQs, and knowledge assets to ensure consistency with GCC global standards.

Digital Journey Optimization & Performance Support
- Support New Product launch readiness by reviewing digital touchpoints, confirming system alignment (web/eCRM).
- Support review of GA metrics including traffic quality, funnel conversion, and interaction behavior.
- Conduct Website QA for ststematic checks of consumer funnel flows to ensure journey stability and identify issues.

Integrated Marketing project & Asset Coordination
- Support preparation of planning decks, performance updates, internal alignment documents, and cross-functional communication materials.
- Assist in development and execution support for omnichannel promotions aligned with business priorities and brand direction.
- Coordinate asset development with internal stakeholders and external vendors, ensuring accuracy, timely delivery, and brand consistency.

Market Intelligence, Trend Analysis & Operational Support
- Conduct research on emerging trends across FMCG, competitor's digital engagement, and consumer behavior, synthesizing key implications for the business.
- Assist in managing marketing asset inventory, tracking vendor requests, and maintaining documentation for operational accuracy.
- Support PR/PO/GR alignment and maintenance of RRP budget log documents.

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