Insurance Operations Project Intern - Global Payment - 2026 Start (BS/MS)

Descripción del puesto:

About Global Payment The Global Payment team of ByteDance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok. About the Team The Payment Network team in Global Payment ensures a secure, professional and efficient overseas payment solution, helping businesses to unblock payment channels and effectively assisting overseas business and product expansion. This includes tasks such as building general service capabilities, payment instruction orchestration engine, etc. We are seeking a mission-driven and analytically-minded intern. Your primary focus will be on improving the core metrics that build trust and drive growth. You will dive deep into our operational data to identify levers for improvement, coordinate with cross-functional teams to implement changes, and measure the impact of those changes on our customers' confidence. This is a role for a future strategist and operator. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume. Responsibilities: - Analyze key performance indicators (KPIs) such as Adoption rate, Penetration rate, Claim Rate, Claim Resolution Time, Customer Trust Score, "Buy" Click Conversion Lift, and Seller Retention. - Conduct A/B tests on the presentation of our protection services (e.g., messaging, badges, placement) and measure their direct impact on sales conversion and average order value. - Analyze how the usage of our services correlates with seller health metrics (e.g., repeat business, store growth). Develop insights to help the Sales and Onboarding teams sell the growth benefits, not just the risk mitigation. - Map the user journey to file a claim. Identify drop-off points and collaborate with Product and Engineering to streamline the process, turning a negative experience into a moment of delight and trust-building. - Act as a central coordinator between Business, Product, Data Science, Risk, and Customer Service teams to drive metric improvement projects

Requerimientos del candidato/a:

Minimum Qualifications - Currently pursuing a Bachelor's or Master's degree in Business, Economics, Analytics, Operations, or a related field. - Strong analytical and problem-solving skills; proficient in Excel and basic data analysis. - Excellent communication and interpersonal skills, with a talent for coordinating between different teams. - Intellectually curious, proactive, and passionate about using data to build customer trust. Preferred Qualifications - Experience with SQL or a willingness to learn quickly. - Interest in e-commerce, fintech, InsurTech, or trust and safety platforms