Technical Support Intern

Descripción del puesto:

Company overview:
TraceLink is the world's largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
WHAT'S THE COMPANY?
TraceLink is the leading digital-network platform for the life-sciences supply chain, connecting
hundreds of thousands of pharmaceutical and healthcare partners so medicines reach patients
safely and on time. Headquartered in the US, TraceLink operates eight offices-including our
Pune hub on the 11th floor of Amar Madhuban Tech Park-and serves 1,300+ customers in 60+
countries.

WHAT'S THE TEAM?
You'll join our Global Support organization, the frontline for customer success. Working
side-by-side with Professional Services, QA, RQC and ATS teams, we own rapid diagnosis
and resolution of production issues, drive root-cause analysis, and feed customer insights back
into Engineering and Product.

WHAT WILL I DO?
● Reproduce, investigate and resolve customer-reported problems in application features,
transaction processing, UNIX-based services and B2B integrations (AS2, SFTP, APIs).
● Parse and manipulate XML, EDI and CSV payloads; write ad-hoc Bash/Python scripts to
speed up log analysis or data cleanup.
● Monitor application health, triage alerts and contribute to run-books and knowledge-base
articles.
● Verify fixes with Engineering, QA and RQC; capture lessons learned to improve
playbooks.
● Present concise status updates to global stakeholders across multiple time zones.

WHAT SKILLS SHOULD I HAVE?
● Enthusiasm for technology, problem-solving and continuous learning.
● Working familiarity with UNIX/Linux command line.
● Foundation in at least one scripting or programming language (Python, Shell, JavaScript,
etc.).
● Ability to read technical payloads (XML/CSV) and understand basic networking/B2B
concepts.
● Strong written and spoken English; comfortable collaborating across cultures and
supporting US/EMEA hours.
● Self-motivation, attention to detail and clear communication

WHAT SKILLS WILL I GAIN?
● Hands-on SDLC exposure within a global agile environment.
● Advanced troubleshooting skills using Kibana, Confluence, JIRA and internal
diagnostics.
● Real-world experience of the life-sciences supply-chain domain and TraceLink's MINT
digital-network platform.
● Soft-skills in customer empathy, time-zone collaboration and structured RCA.

ESSENTIAL QUALIFICATIONS
● Students who will graduate in 2027 (mandate)
● Solid analytical mindset backed by relevant coursework or projects.

Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com