INTERNSHIP Customer Service Specialist

Descripción del puesto:

Job Location: ​Luxembourg​

About the Role:

For our Global Headquarters, we are looking for r a Customer Service Specialist Intern who will report professionally to the Customer Service Manager of Region North Africa, Levant, CEWA & French Islands.

Main Responsibilities:

Thanks to your support, customers will experience continuity in their operations and the correct service level. You will check and share all necessary shipping documentation ahead of container or truck arrivals, ensuring that clearance processes proceed smoothly. You will also maintain customer master data so that any changes in commercial routes are properly reflected.
You will supervise price accuracy in SAP and update the pricing list for your region's portfolio. At the same time, you will manage daily shipment tracking to anticipate risks and engage with the maritime company or the Transportation Procurement team whenever improvements are needed.
You will coordinate claim resolution with Finance to help address our distributors' needs and contribute to a consistent and reliable service experience.
You will handle administrative and back-office tasks such as creating sales orders, proformas, and invoices.

About You:

Thanks to your university degree, preferably in Logistics, Supply Chain, Industrial Engineering or Business Administration, you will bring a solid foundation to the role. Any prior experience in Supply Chain will be considered a plus.
You will use your strong MS Office skills, especially Excel, along with SAP proficiency, and your fluency in English, while additional European languages will be seen as an advantage.
Thanks to your clear communication and ability to interact across roles and levels, you will work effectively in challenging, volatile, and diverse regions.
Are you ready for this great challenge? Don't miss the chance to apply!

Our Benefits & Perks:

Careers with caring built in - discover our benefits here.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world's largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here