VIE - Business Applications Support Analyst

Description du poste:

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - Gestion des opérations

Intitulé du poste

VIE - Business Applications Support Analyst

Type de contrat

VIE

Durée (en mois)

24

Date prévue de prise de fonction

01/06/2026

Poste avec management

Non

Cadre / Non Cadre

Cadre

Missions

Amundi IT department is responsible for Business application and user support, providing user training on global systems, and also participating in business application rollouts and projects.
* User Support: Provide first-line support to business users for Amundi Local applications and ALTO, Amundi portfolio management system. Address user inquiries using JIRA (ticketing system) and troubleshoot issues to provide solutions to users.
* User Guidance and issue resolution: Guide users in understanding application functionalities and resolving issues they encounter while using the systems. Analyze user-reported problems to identify root causes and provide effective solutions.
* Incident Management: As a team, actively monitor and manage incidents related to the ALTO Platform, demonstrating immediate availability during working hours to acknowledge and address urgent issues. The candidate should develop the ability to assess and prioritize urgency across multiple topics, ensuring timely resolution and minimal disruption to users. Collaborate effectively with IT teams to escalate and resolve complex issues that necessitate technical intervention.
* System Maintenance and Updates: Assist in the implementation of application updates and enhancements, ensuring that users are informed of changes and new features. Conduct regular system checks to ensure applications are functioning correctly and efficiently.
* Collaboration with Stakeholders: Work closely with business and IT teams to ensure that user needs are met and applications are aligned with business objectives. Participate in project meetings to provide insights on user requirements and application performance.
* Process Analysis and Improvement: Analyze existing business processes to identify bottlenecks and inefficiencies that can be addressed through automation. Collaborate with stakeholders to gather requirements for automation projects and ensure alignment with business goals.
* Automation Development: Design, develop and implement automated solutions using VBA, Python or Kotlin to streamline business processes and reduce manual work. Identify repetitive tasks and workflows that can be automated to enhance operational efficiency.
* Scripting and Programming: Write or maintain scripts in VBA or Python to automate data processing, reporting and other operational tasks. Ensure that scripts are optimized for performance and reliability.
* Integration with Business Applications: Develop integrations between various business applications and systems using APIs or other methods to facilitate data exchange and improve workflow efficiency. Ensure that automated processes are seamlessly integrated into existing systems and do not disrupt current operations.

Compléments

* Testing and Quality Assurance: Conduct thorough testing of automated solutions to ensure they function as intended and meet user requirements. Implement error handling and logging mechanisms to monitor the performance of automated processes and troubleshoot issues.
* Documentation and Training: Create detailed documentation for automated processes, including user guides and technical specifications. Provide training to users on how to utilize automated solutions effectively and troubleshoot common issues.

Localisation du poste

Zone géographique

Amérique, Canada

Ville

Montréal

Télétravail

hybride

Critères candidat

Niveau d'études minimum

Bac + 5 / M2 et plus

Formation / Spécialisation

Bac + 5

User support and Business Analysis

Niveau d'expérience minimum

6 - 10 ans

Compétences recherchées

* Excellent interpersonal skills to effectively handle user requests.
* Strong technical capabilities to support a wide range of applications on the AMUNDI ALTO Platform, including Front Office, Trading, Middle Office, Risk, Referential, Compliance and Finance.
* Strong analytical skills.
* Willingness to learn new skills and systems.
* Good relationship-building and communication skills.
* Team player with flexibility and a strong work ethic to meet the demands of the IT team.
* Experience interacting with senior IT and business management personnel.

Outils informatiques

* Proficiency in programming languages and database management, particularly Python, to support local reporting tools.

Langues

Good verbal and written proficiency in English