Technology Support - Apprentice India

Description du poste:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description: Technology Support Apprentice

Job Title

Technology Support Apprentice

Location

Gurugram and Mumbai (or as applicable)

Employment Type

Apprenticeship (12 Months)

Role Overview

We are seeking a motivated and technology-savvy Technology Support Apprentice to support the implementation, training, and ongoing operational support of business technology solutions. The apprentice will work closely with business users, technology teams, and vendors to ensure successful deployment, adoption, and support of digital tools and applications across the organization.

This role is ideal for recent graduates or students looking to build a career in IT support, business applications, digital transformation, or technology operations.

Key Responsibilities

Technology Implementation Support

Assist in the deployment and rollout of new technology solutions and applications.


Support configuration, testing, and user acceptance testing (UAT) activities.


Coordinate with business teams to collect requirements and document processes.


Track implementation activities and maintain project documentation.


User Training & Adoption

Conduct end-user training sessions for new applications and systems.


Create user guides, training materials, FAQs, and quick-reference documents.


Support change management and user adoption initiatives.


Gather user feedback and suggest improvements for training effectiveness.


Technology Support

Provide first-level technical support to business users.


Log, track, and resolve user issues related to applications, devices, and business systems.


Escalate complex issues to internal technology teams or vendors.


Monitor support tickets and ensure timely resolution.


Documentation & Reporting

Maintain knowledge repositories and support documentation.


Prepare periodic reports on support metrics, training activities, and user feedback.


Document standard operating procedures (SOPs) and best practices.


Continuous Improvement

Identify opportunities to improve user experience and support processes.


Assist in testing enhancements and new feature releases.


Stay updated on emerging technologies and business applications.


Required Qualifications

Graduate in Computer Science, Information Technology, or related field.


Strong interest in technology, digital tools, and business applications.


Basic understanding of IT systems, software applications, and troubleshooting.


Familiarity with Microsoft 365 applications (Excel, PowerPoint, Teams, Outlook).


Good verbal and written communication skills.


Preferred Skills

Knowledge of ticketing/support tools.


Exposure to ERP, CRM, HRMS, or collaboration platforms.


Basic understanding of software implementation methodologies.


Strong problem-solving and customer service mindset.


Ability to learn quickly and work in a fast-paced environment.


Key Competencies

Customer Focus


Communication Skills


Analytical Thinking


Attention to Detail


Team Collaboration


Learning Agility


Time Management


What the Apprentice Will Learn

Enterprise technology implementation and deployment.


User training and change management practices.


IT service management and support operations.


Business process documentation.


Stakeholder management and communication.


Digital transformation and technology adoption strategies.


Stipend: As per company policy
Duration: 12 Months (extendable based on performance and business requirements)
Reporting To: Technology Support Lead / Business Technology Manager

This role offers hands-on experience in supporting enterprise technology solutions while building a strong foundation in implementation, training, and user support.

Location:
On-site -Mumbai, MH

Scheduled Weekly Hours:
40

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL