Apprentice - Front Office (Trainee)

Description du poste:

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Key Responsibilities
Guest Services
* Welcome guests warmly and assist with check-in/check-out procedures under supervision.
* Handle guest queries, give hotel information, and guide them to facilities/services.
* Coordinate luggage assistance with the Bell Desk when required.
* Assist in managing guest requests and ensuring timely follow-up.
Operational Tasks
* Support in preparing guest registration cards, keys, and welcome amenities.
* Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).
* Observe handling of reservations, walk-ins, room allocation, and upselling techniques.
* Monitor lobby cleanliness and report any issues to housekeeping or engineering.
Communication & Coordination
* Coordinate with housekeeping for room readiness and with other departments for guest needs.
* Assist in answering telephone inquiries politely and professionally.
* Learn daily shift handover procedures and assist in preparing reports.
Learning & Development
* Participate in training on PMS operations, guest communication skills, and brand standards.
* Shadow Guest Service Associates and Duty Managers to understand workflow.
* Learn complaint-handling and service recovery techniques