Courier Performance Lead

Description du poste:

Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you.
We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Ready for a challenge? As a Courier Performance Lead, you will be the local strategic architect of the end-to-end courier lifecycle and performance ecosystem across Belgium. Operating from our Belgium Scoober office, you will bridge the gap between executive strategy and field-level execution. You will lead a specialized team with analytical rigor and care, balancing operational efficiency with robust labor relations to ensure human performance translates into commercial success.

Location: Belgium Scoober Office (Standard Hybrid Policy)

Reporting to: Country Head of Operations Scoober

These are some of the key components to the position:

* Translate overarching country strategy into a tactical Courier Lifecycle Roadmap to scale and engage the fleet.
* Apply behavioral science principles to design systematic incentives and "nudges" that drive fleet safety and performance.
* Lead national and global project deployments in close collaboration with Scoober Centers of Excellence (COEs).
* Oversee complex disciplinary and performance management cases in strict alignment with local labor legislation.
* Lead the Monthly Business Review (MBR) process for the courier domain, utilizing predictive analytics to deliver forward-looking insights.
* Serve as a strategic partner on Industrial Relations, managing labor union and works council dynamics to mitigate risk.
* Manage emergency local operations, making critical decisions regarding severe weather closures and coordinating emergency accident responses.

What will you bring to the team?

* Deep understanding of behavioral science or organizational psychology to positively influence a large-scale, decentralized workforce.
* Analytical storytelling skills with the ability to translate complex data points into clear narratives for senior stakeholders.
* Proven leadership experience working with offshore Shared Service Centers (SSCs) and global specialist teams in fast-paced environments.
* Solid experience navigating complex employment models, labor regulations, and industrial relations environments.
* Proven track record of guiding operational teams through rapid organizational changes with clear communication skills.
* Strong negotiation and communication abilities to influence internal leaders and external ecosystem partners.
* Commitment to nurturing team dynamics, driving workforce planning, and managing professional development within your team.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat?

Apply now