Operations Manager, Last Mile Central Operations

Description du poste:

Join our Network Operations Center team and help optimize Amazon's last-mile delivery network by transforming complex operational data into actionable insights. You'll partner with cross-functional teams to standardize processes, drive automation, and enhance the experience for station operators and delivery service partners across our global network.

Key job responsibilities
- Analyze operational data and performance metrics to identify inefficiencies, bottlenecks, and opportunities for improvement across the last-mile network, translating findings into clear recommendations for stakeholders

- Coordinate cross-functional initiatives with Last Mile operations, planning, channel, and technology teams to design, test, and implement standardized work processes that reduce variability and improve consistency across stations and regions

- Develop and enhance reporting tools, dashboards, and data processes that increase the availability and granularity of actionable insights for internal and external partners, ensuring data accuracy and accessibility

- Drive process improvements and automation solutions that streamline repetitive station tasks, reduce manual work, and enable field leaders to focus on partner and driver experience while supporting network growth

- Plan, track, and communicate progress on team goals and business initiatives, including segmenting objectives, measuring attainment, and adjusting strategies based on performance data and stakeholder feedback

A day in the life
As a Network Operations Center Program Manager, you'll focus on improving first-mile performance and evolving our operational processes to meet growing network complexities. Your day might include analyzing performance metrics to identify optimization opportunities, collaborating with Last Mile operations and planning teams to implement standardized work processes, and developing enhanced reporting tools that provide actionable data to internal and external partners. You'll also work on segmenting business goals, measuring progress toward key initiatives, and communicating findings to stakeholders across multiple teams. Beyond routine responsibilities, you'll champion automation solutions that free up operator bandwidth so they can focus on core delivery responsibilities, and you'll help shape how we scale operations efficiently as our network grows.

About the team
We are the execution arm at the core of Amazon's order-to-delivery supply chain. Our team is committed to improving network reliability, reducing service variability, and enhancing the experience of both our internal teams and delivery partners. We're building a culture centered on standardization, programmatic solutions, and continuous improvement-guided by principles like customer focus, operational efficiency, and agility. Our vision is to be the most customer-centric centralized operations team in the world. You'll work alongside operations leaders, data analysts, and field teams who are passionate about solving complex logistical challenges and enabling fast, reliable delivery. Together, we're creating scalable solutions that allow our network to adapt quickly to evolving business needs while maintaining service excellence

Profil requis du candidat:

- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Speak, write, and read fluently in English
- Experience in people management
- Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
- Experience with operations/supply chain
- Experience with performance metrics and process improvement and Lean techniques
- Experience in transportation or supply chain within a high-volume logistics, manufacturing or engineering environment
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner