Customer Service Manager

Description du poste:

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

* Developing Contact Center operational strategies aligning with the Commercial Go-To-Market strategic goals while incorporating customer focused values and concepts of quality into the strategy development and communication.

* Defining, implementing and the delivery of Customer Service objectives and key metrics to measure productivity and customer experience

* Representing Customer Service in the implementation and management of systems and tools to support the organization

* Managing the process of building an effective team, including interviewing, coaching and developing change employee behaviors through effective communication, leadership and interpersonal skill

* Developing employees through regular feedback, including the creation of individual development plans

* Focusing on employee engagement, including regular employee recognition.

* Role modeling and consistently promote the behaviors and purpose of the Customer Service organization.

Who you Are

* Bachelor's degree in business management or related field or 3+ years managing individual contributors

* 4+ Years Call Center or Customer Service environment preference given to large publicly held, multinational organizational experience

* Proven ability to mentor, coach, lead and motivate all levels, experience in managing people directly

* Master's Degree preferred in business management or related business or education fields

* 6+ years Call Center or Customer Care environment preferred, preference given to large publicly-held, multinational organizational experience

* Excellent written, presentation and verbal communication skills

* Strong Knowledge of customer service principles and practices

* Excellent interpersonal, management, motivation and analytical skills

* Highly motivated with broad knowledge of core related interdependent functions

* Excels in collaborative environment to meet strategic objectives and possesses ability to work independently and cross functionally

* Ability to work with sensitive company information in a professional and confidential manner

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Job Requisition ID: 298805

Location: Costa Rica

Career Level: D - Professional (4-9 years)

Working time model: Full-time

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.
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