Mid Market Customer Growth Executive (Italian Speaker)

Description du poste:

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.
What this role is all about

As a Mid-Market Customer Growth Executive, you will play a key role in driving client satisfaction, retention, and growth across our Tier 2 customer segment. This role is focused on building strong client relationships and supporting sustainable business growth through effective account management and cross-functional collaboration. You will work closely with internal teams to ensure clients are set up for success, risks are managed proactively, and growth opportunities are identified and realized. The role offers strong exposure to Infobip's products, tools, and ways of working, while building a solid foundation for a career in customer-facing roles.

What you'll do

* Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, sharing Infobip's strategy and roadmap, and supporting competitive positioning.
* Act as the main point of contact for clients, aligning on business and technical expectations, managing escalations, and driving product and service adoption in coordination with internal teams.
* Own performance for assigned accounts by meeting and exceeding quarterly KPIs, including gross profit, margin percentage, cross-sell performance, and net revenue retention.
* Collaborate closely with Customer Success on existing and future SaaS business opportunities.
* Ensure client accounts are correctly set up and maintained by coordinating with CPaaS Registrations and Platform Operations, including routing, sender registration, and content filtering.
* Monitor client health and financial risk in cooperation with Revenue Assurance, supporting timely collections and netting activities.
* Analyze and forecast client traffic, taking proactive actions to support growth, reduce losses, and maximize revenue and gross profit.
* Partner with the Self Service team during customer transitions or upgrades, ensuring clear internal handovers and a smooth experience for customers.
* Use internal tools to manage accounts, monitor traffic, and troubleshoot issues, while keeping client activities and opportunities up to date in CRM systems.

What makes you a strong fit

* Experience in customer growth, account management, or customer-facing commercial roles.
* Strong customer orientation, with the ability to build trust and manage long-term client relationships.
* Analytical mindset, comfortable working with data, forecasts, and performance metrics.
* Ability to coordinate multiple internal teams and manage priorities in a fast-paced environment.
* Clear and structured communication skills, both written and verbal.
* Willingness to learn and develop deep knowledge of products, platforms, markets, and client use cases.
* Fluent in English and Italian, both spoken and written. Why you'll love it here * Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. * Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. * ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options. * Work-life balance and Well-being  - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations. * Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  * Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. * International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 
Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.
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