Backoffice Expert - Specialist

Description du poste:

Job Description

Backoffice Expert - Specialist

Objective

* Customer support and processing for credit card applications and collectionsCoordi-nation with partner banks, account management, dispute resolution, and debt man-agement.

Activity

Customer Service
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Freely write individual case-related correspondence.
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Review, evaluate, process and decide on requests for credit limit increases and service of modification of data and payment methods.
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Analytical evaluation and clarification of data not processed by the system, including subsequent processing.
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Compliance with service level agreements.
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Inheritance processing with and without an account balance.
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Respond to official requests for information.
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Posting and reversing account fees and processing of card product change campaigns.
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Coordination and clarification with our partner banks.
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Written and telephone customer communication. Demand-related support of the Front Office team with telephony.
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Additional for Cardholder Application Processing and Collection
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Processing of card applications in the opening process and processing of returns/responses from applicants.
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Capture urgent applications that do not go to the capture service provider.
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Processing of incoming legitimation for the opening of the card. Loan decision according to the specifications of the partner banks.
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Settlement of accounts in arrears in the form of a multi-stage, commercial reminder procedure using intelligent systems.
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Monitoring of dunned accounts within certain periods and checking incoming payments on the card accounts to be monitored.
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Turnover verification for accounts with negative status and overdrawn.
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Processing of contract terminations and execution of card blocking, installment payment agreements including repatriation monitoring and negative Schufa late reports.
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Examination of possible chargebacks to the merchants and rebate processing for debit balances
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Settlement of bankruptices and garnishments, write-off of bad depts and documentary processing of claims for submission toan external debt collection service