ELI - Customer Order Administrator specialist

Description du poste:

Job Description:
Leonardo is a leading global industrial group and a key player in the Aerospace, Defense, and Security sectors. The company delivers multi-domain technological capabilities across Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space.
With a global workforce of over 60,000 employees, Leonardo maintains a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, operating in 150 countries through subsidiaries, joint ventures, and partnerships.
As a driving force behind major global strategic programs, the company serves as a trusted technological and industrial partner to Governments, Defense Administrations, Institutions, and businesses worldwide.

We are looking for a highly motivated Junior Customer Order Administrator Specialist, to join our Material Service Delivery team.
The Customer Order Administrator is a pivotal role, responsible for managing the entire order portfolio, from initial entry to final shipment to the end customer. Furthermore, the Customer Order Administrator serves as the primary focal point between the customer and internal stakeholders for managing the spares and Repairs & Overhaul (R&O) portfolio.

Key Responsibilities:
* Manage quotations (spares/repair) utilizing established management tools (SAP, E-Commerce, etc.).
* Process and monitor assigned customer orders, ensuring compliance with both internal and external priorities.
* Collaborate closely with internal departments and functions (e.g., Material Management, Warehouse, Quality) to ensure adherence to Lead Time and Turnaround Time (TAT) commitments.
* Ensure all commitments are met, implementing corrective actions when necessary.
* Manage the return process for unserviceable parts.

Requirements:

Education
* University Degree in Supply Chain and Logistics, Management Engineering, or similar relevant fields.

Experience (Seniority)
* Junior: 1-3 years of working experience.

Language Skills
* Excellent knowledge of the English language (B2 level or equivalent) is mandatory.

IT Skills
* Proficiency in the Microsoft Office suite.
Behavioral Competencies
* Strong analytical and complex thinking skills.
* Decision-making ability.
* Change-oriented.
* Results-oriented and highly effective in execution.
* Customer-focused (internal/external).
* Strong collaboration and teamwork skills.

Other Requirements
* Availability for business travel when required.

WHAT WE OFFER
Engagement, recognition of skills, and a strong focus on people's well-being and safety are the cornerstones of our corporate culture.
Every day, we are committed to fostering an inclusive and stimulating work environment by actively promoting the principles of inclusion, equity, and diversity enhancement.
Our reference collective labor agreement is the National Collective Labor Agreement (CCNL) for the Private Metalworking Industry and Plant Installation Sector.
* Working arrangement: Hybrid
* Employment category: White-collar employee
* Contract type: Permanent contract
* 13th-month salary
* Performance bonus linked to business results
* Welfare vouchers worth EUR250 per year
* Ongoing training and professional development opportunities, including both technical and soft skills
* Well-being: We place the economic, physical, social, and psychological well-being of our people first, offering a variety of solutions tailored to their needs.
The company reserves the right to assess the appropriate employment level and compensation package based on objective criteria emerging during the selection process and in line with the seniority of the selected candidate and the position itself, in accordance with the principles of fairness, transparency, and equal opportunities established by applicable legislation.

THE SELECTION PROCESS
We look forward to receiving your application: please submit your CV within three weeks of the job posting date.
How does the selection process work?
Following the application collection phase, the CVs that best match the required qualifications will be evaluated and shortlisted.
Selected candidates will take part in an introductory interview with the Human Resources team, focusing on motivation and aptitude, followed by an in-depth technical interview with the relevant Business function.
At the end of the process, all candidates will receive feedback, regardless of whether the outcome is positive or negative.

Seniority: Junior

Primary Location: IT - Vergiate

Contract Type:Permanent

Total Base Pay Range:EUR32,731.92 - EUR43,000

Hybrid Working:Hybrid