Training Specialist (Operations)

Description du poste:

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life - or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe's leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

As a Member Support Training Specialist, you will work to train our Member Support agents, including developing training concepts, creating materials, and improving ongoing training and development processes. You will collaborate closely with various internal and external stakeholders to improve training effectiveness across quality and operational aspects. As a Training Specialist, you will be responsible for the successful implementation and effective distribution of ongoing training to MS agents in compliance with ongoing training standards. In this role, you will report to the Training Team Manager.

In this position, you'll

* Collaborate with cross-functional teams to specify expected outcomes after various ongoing training types and define training agendas that align seamlessly with business objectives.
* Utilize effective tools and processes to identify, prioritize, and distribute Ongoing training for MS Agents.
* Develop LMS-compatible content and actively promote its adoption across training initiatives.
* Establish and refine Ongoing training standards to ensure consistency and effectiveness across all programs.
* Utilize instructional design models to create engaging training materials, regularly update them for accuracy, and maintain a comprehensive training content catalog. Assess the effectiveness of these materials continually.
* Analyze performance metrics to assess the success of training programs and calculate the return on investment. Implement improvements to enhance efficiency and cost-effectiveness.
* Coordinate training schedules to balance workloads, manage training volumes, and minimize any adverse impact on MS Agent work time.
* Drive training and development-related efficiency improvements.
* Maintain documentation of training processes and continuously refine them.
* Work in an Agile environment, participating in bi-weekly Sprints and actively managing your work and project output, and transparency through JIRA.
* May be expected to visit partner sites for audits and project-related initiatives.

About you

* Proven experience in business training and operations.
* Creative and enthusiastic about continuous learning and training.
* Proficient in developing engaging training materials using instructional design models.
* Expertise in creating LMS-compatible content and promoting its effective use within training initiatives.
* Strong analytical skills for evaluating the effectiveness of training materials and programs, with the ability to report on success metrics.
* Results-oriented with project management competency to drive improvement in training areas and achieve set goals.
* Strong collaboration skills for partnering proactively with cross-functional teams to develop training agendas aligned with business strategies.
* Excellent communication skills, including presentation and public speaking abilities.
* Open to change and maintain a positive attitude towards adaptability.
* Preferably have experience with Jira, Confluence, Looker, and the content authoring tool Rise.
* Fluent in English (C1 level).

Work perks

* The opportunity to benefit from our share options programme
* 25 working days of holiday
* Access to all the tools & tech needed for work
* Home office support: we provide IT workstation equipment and a personal budget of up to EUR540 for home workplace furniture
* Private health insurance
* Digital mental and emotional health support and Employee Assistant Program (EAP)
* Frequent team-building events
* A personal monthly budget for shopping on Vinted
* The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
* A dog-friendly office
* In Vilnius office: gym & in-house meals at friendly prices

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We've adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It's up to you and your team to decide on the exact days you'll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The gross monthly salary range for this position is:
EUR2.483-EUR3.358 EUR

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