LM191: Customer Care Solutions Specialist Associate

Description du poste:

Call Quality; CC Tracking & Monitoring; Close the Loop; Knowledge Management Input; Quality Assurance & Support; Scheduling Adherence; Trace Quality; Traffic Management; Transaction Auditing (e.g. Mystery Shopper);VOC; Workforce Management

Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

Skills: Analytical Skills; Planning & Organizing Skills; Influencing & Persuasion Skills; Problem Solving Skills

Qualifications: Bachelors Degree or equivalent.

Language: Proficiency in English

Experience: 1 year experience

Internal Posting Application Instructions
If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.

Updated Resume/CV
Cover letter
Current TOEIC scores (600 pts. required)

Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."
🗓️ Bulletin validity: from July 7th to 13th

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
* 2020 Fortune's World Most Admired Companies (14th)
* 2019 Fortune's Best Places to Work (15th)
* 2019 Forbes's One of the "Best Employers for Diversity"
* 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
* 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
* 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
* 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
* 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for