Workforce Management Specialist

Description du poste:

Hungry for a challenge?

Takeaway.com Logistics is growing, and our Global Planning & WFM team continues to evolve. If you're excited about Workforce Management and ready to take the next step in your career, this could be the opportunity for you.

Our story (the bite-size version)

From Amsterdam to Bucharest, millions of food lovers across 10 countries order with us every week. Whether it's party-night pizza, fries with friends or healthy salads, we make it happen through Scoober - our logistics operation.
Scoober brings together project experts, product owners, hub coordinators and our ever-reliable couriers to ensure seamless delivery experiences across markets.

About the Role

As a Workforce Management Specialist, you'll be part of our Global Planning & Workforce Management team, supporting Scoober teams with schedule planning, WFM system management, payroll inputs, schedule changes and performance analysis.
You'll play a key role in ensuring schedules are optimised, systems are accurate and processes run smoothly. Detail-oriented and reliable, you'll work closely with Operations to steer teams toward shared KPIs while continuously improving WFM processes.

These are some of the key ingredients to the role

* Generate and optimise agent schedules to achieve defined KPIs.
* Ensure smooth execution of WFM processes across supported teams.
* Strengthen the WFM partnership with Operations through daily collaboration.
* Validate, map and continuously improve WFM processes.
* Review vacation submissions and approve or decline based on operational impact.
* Support timely and accurate payroll reporting.
* Monitor performance and adherence to enable real-time staffing adjustments.
* Maintain WFM system accuracy (attendance exceptions, shift preferences, downtime, breaks).
* Audit system configurations to ensure compliant, high-quality schedules.
* Lead onboarding and scheduling for new hires from a WFM perspective.
* Provide ad-hoc reporting to support LiveOps management.
* Contribute to strategic WFM initiatives and improvement projects.

Who are we looking for?

* Previous experience in Workforce Management, ideally with WFM software exposure.
* Working knowledge of Excel or Google Sheets.
* Strong administrative skills combined with an analytical mindset.
* Proactive approach to learning and improving processes.
* Excellent verbal and written communication skills in English.
* Highly organised with strong attention to accuracy and deadlines.
* Ability to work independently and perform under time pressure when needed.
* Strong problem-solving, critical thinking and decision-making skills.

Here is our offer

* Variety in your work within an informal and supportive environment.
* A challenging role that encourages professional growth.
* Being part of an ambitious and growing team.
* Competitive salary and pension contribution.
* Travel cost reimbursement and lunch contributions.
* The opportunity to work in a fast-growing eCommerce company.

Ready to join the team?

Apply now and help drive workforce excellence across Scoober