Customer Service Specialist 2

Description du poste:

Job title - Customer Service Officer
Location - Delft, The Netherlands

We are looking for an enthusiastic candidate for the role of

Customer Service Officer.

Step into a high-impact role at the heart of Veramaris' global supply chain. This role owns the end-to-end order-to-cash cycle, navigates dynamic global markets, coordinates cross-functional teams, and ensures seamless delivery performance for customers. In this purpose-led biotech environment, your work directly shapes customer satisfaction, operational excellence, and our future-proof supply chain.

Your key responsibilities

* Lead the end-to-end, Order-to-Cash (O2C) process in SAP SD, ensuring accurate order management, timely deliveries, and reliable billing,
* Coordinate logistics, supply planning, and external providers, align delivery dates, elevate OTIF performance, and communicate proactively with customers,
* Maintain Customer Master Data, pricing, and documentation accuracy within the Business Partner framework, ensuring clean onboarding and controlled updates,
* Partner with Finance on credit management, collections, and dispute resolution, supporting a smooth financial flow and strong customer relationships,
* Ensure correct indirect tax inputs, Incoterms, and export/customs documentation, collaborating closely with tax, compliance, IT, and logistics providers,
* Drive root-cause analysis, implement corrective and preventive actions, and bring positive energy to improve customer experience and service reliability.

We offer

* A role at the crossroads of customer experience, operations, and supply chain, in a mission-driven biotech joint venture,
* A science led company, cutting edge research and creativity everywhere - from biotech breakthroughs to sustainability game-changers, you'll be involved in what's next,
* A culture that lifts you up - cross-functional teams, share wins, and leaders who value your voice,
* Direct impact on customer satisfaction and operational excellence, sustainable outcomes, service quality, and reliability,
* A community where your voice matters - it is essential to serve our customers well.

You bring

* HBO/Bachelor or MBO with min 2-3 years of relevant experience in
a challenging, international commercial B2B environment,
* Sound knowledge of SAP SD (S/4HANA) across order and delivery execution, billing, Business Partner master data, and strong digital skills (including MS Excel, MS Teams),
* Working knowledge of indirect tax (VAT/sales tax), Incoterms, customs and export documentation, outbound logistics management, ensuring compliant global shipments,
* Excellent communication skills, a proactive attitude, diligence, strong problem-solving ability, and the energy to prioritize with accuracy and structure in a dynamic setting,
* Collaborate effectively and deliver results with Supply Chain, Finance, and Commercial teams globally,
* Fluent in English; additional languages (e.g., Spanish, Norwegian) is a plus.

About dsm-firmenich

At dsm-firmenich, we don't just meet expectations - we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we go beyond, together.

Our application process
Interested in this position? Please apply online by uploading your resume in English via our career portal. Due to privacy regulations, we can only actively interact with applications via our career portal.

Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.

Agency Statement
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role