Student Success Manager LATAM

Description du poste:

🤓At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.
🌈Who we're looking for:
We are looking for a proactive and dedicated Success Manager to support the learning journey of our students throughout their entire program. The ideal candidate is a strong community builder, enthusiastic about education and student success, and has a keen sense of ownership and responsibility for ensuring a positive learning experience.
Please submit all resumes or CV's in English. :)
Note: Applicants are required to complete a One-way video interview followed by a test assignment as part of the application process.
Description
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As a Success Manager, you will support a cohort of students throughout their 7 to 10-month program, ensuring they have a successful and enriching learning experience. Your main responsibilities will include:
* Outreach: Proactively engage unresponsive students through daily phone calls and tailored follow-ups to ensure their continued participation and progress.
* Onboarding and Engagement: Welcome and onboard new students, organize and host live orientation sessions, and set up communication platforms like Discord.
* Community Building: Create a tight-knit student community by developing engaging content, organizing online events, and facilitating student interactions.
* Student Support: Conduct 1-to-1 wellbeing checks, assist with general questions or concerns, and proactively resolve issues or escalate them when necessary.
* Administrative Duties: Maintain a comprehensive student database, keep track of agreements with up to 150 students, create schedules, send reminders, and produce timely reports.
* Collaboration and Coordination: Work closely with tutors, instructors, and other team members, participating in regular video conferences and team meetings.
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What you will do

* Have at least 1 year of experience in customer-facing roles (such as Personal Manager, Support Manager, Success Manager).
* Be proficient in Spanish (oral and written). Have B1+ level English (speaking and writing).
* Have a strong sense of ownership and responsibility, ensuring issues are resolved from start to finish.
* Be able to manage a large number of clients (up to 150) while keeping track of agreements and progress.
* Have excellent communication skills, both written and verbal, and be comfortable speaking in front of a camera for large groups.
* Be a self-starter with impeccable time management skills and a strong work ethic.
* Be solution-oriented with a high level of user empathy.
* Have strong organizational and analytical skills.
* Full-time availability, Monday to Friday.

* Nice to haves:
* Basic skills in graphic design and video editing (using tools like Canva).
* Experience or interest in tech, EdTech, or education sectors.
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Requirements

* Fixed Compensation: $700 per month
* Remote Work: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
* Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
* Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
* Impactful Work: Your efforts directly influence the success rates of students finding jobs post-graduation.
* Equal Opportunity Employer: TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
What we can offer you
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