Deputy Manager - Insurance Operations

Description du poste:

Deputy Manager - Insurance Operations Wrocław, Poland As a Deputy Manager you will be expected to balance supporting Stakeholders, Customers and your team members. You will be responsible for leading Shared Service initiatives and developing wider business aims within the teams. A core aspect of this is communication - having the ability to have robust, fair and open conversations with Stakeholders at all levels of seniority is one of most important skills. You will be responsible for teams whose focus is to directly support the Underwriters. The teams will perform front-to-end activities throughout the post-bind life-cycle policies processes and will be engaged in ongoing development of insurance knowledge related to their specialized line of business. What you'll be DOING What will your essential responsibilities include? Managing, mentoring and developing a team Ensuring desired SLA's are achieved Managing strong business relations with stakeholders Driving stakeholder meetings to discuss performance Controlling of monitoring reports and prompt handling of exception items Prompt and accurate resolution of data quality issues Ensuring processes, procedures are met and adhered to Look for ways to continuously improve processes and propose ideas to the relevant contacts Developing and maintaining relationships with AXA XL teams both within the immediate office and across AXA XL's branches. Effectively supporting and enabling the successful transition of new and existing work into the teams from across AXA XL, in line with Global Operations strategies Driving a culture of Continuous Improvement and learning. Ensuring initiatives are tracked and supported where necessary Undertaking any other duties that the company may reasonably request to be performed You will report to local Senior Manager. What you will BRING We're looking for someone who has these abilities and skills: Required Skills and Abilities: Fluency in Business English (both spoken and written) is a must (at least C1 level) Proven experience on team leader position Proven experience in stakeholder management and transition processes is a must Experience in insurance business, cash reconciliations and collections would be advantageous Excellent data processing skills Compelling problem-solving skills Computer literate including Microsoft Outlook, Word, Excel, PowerPoint and other commonly used software Inquisitive mind with compelling analytical thinking skills Good organizational skills and excellent attention to detail Excellent people skills; communicative and open to new challenges Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability