Customer Service Associate with German

Description du poste:

Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV
Job ID: 143980
Job Code: 30003104
Business Unit: INDUSTRIAL AUTOMATION & ELECTRIFICATION (50131904)
Building: Krakow (N60)
Band/Level: 6-2-S
Hiring Manager: RENATA STASIOW
Recruiter: Michaela Bednarova
Relocation: No
Travel: Less than 10%
Employee Referral Amount: zł4,000.00
Education Experience: Other
Employment Experience: 1-3 years

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Why you should join?

This is not a postion in call center - this is customer service at a professional level, where we provide dedicated support to key clients in the field of transportation and logistics. Become a trusted partner to our most important customers. We can offer you communication not only via teams, e-mails but from time to time in person as well. Develop yourself with us!

Your main tasks:

Be first point of contact for customers regarding order-related queries
Carry out regular meetings with customers and other stakeholders
Manage and process customer orders from initiation to delivery, ensuring accuracy and timeliness.
Coordinate with logistics providers to ensure efficient transportation and on-time delivery of goods.
Resolve order-related issues, including delays, discrepancies, and customer complaints, with a focus on customer satisfaction.
Collaborate with internal teams (e.g., sales, procurement, warehouse) to align order priorities and address customer needs.
Monitor and manage inventory levels to support order fulfillment while minimizing disruptions.
Maintain and update order documentation in ERP systems and ensure compliance with company policies.
Analyze and report on order metrics and KPIs to identify areas for improvement in the process.

Your ideal background:

Ability to communicate effectively in German and English, written and verbal.
Excellent organizational and problem-solving skills, with keen attention to detail.
Outstanding communication skills.
Proven experience in order management, logistics, transportation, or distribution roles.
Understanding of customer service principles and supply chain processes.
Proficiency in ERP systems (e.g. SAP) and MS Office applications.
A customer-centric mindset with the ability to manage multiple priorities in a fast-paced environment.

Preferred Skills
Experience in managing international orders and coordinating with global supply chains.
Knowledge of transportation regulations and customs procedures is a plus.

#jobsEMEAMB
#LI-HYBRID

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

City: KRAKOW

State: MA

Country/Region: PL

Travel: Less than 10%

Requisition ID: 143980

Alternative Locations:

Function: Customer Service