Cash Collection Specialist (Dentons Business Services EMEA)

Description du poste:

Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.
At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.
Role Overview:
We are seeking a motivated Cash Collection Specialist with 2+ years of experience. The ideal candidate will have financial knowledge, excellent problem-solving skills, and the ability to work independently while supporting and collaborating with team members.

Responsibilities

* Manage the day-to-day cash collection process while delivering excellent customer service.
* Perform cash allocation activities accurately and efficiently.
* Resolve client queries, monitor KPIs, and collaborate with Partners.
* Ensure compliance with company policies, maintaining high quality standards and service excellence.
* Work closely with local Finance teams and various stakeholders.
* Monitor assigned accounts and escalate complex issues when necessary.

* Private medical healthcare provided by Medicover
* MultiSport card
* Benefit Cafeteria system
* Veterinary care for your pet provided by PetHelp
* Option to join a private insurance plan
* An additional day off for your birthday
* Tailored learning & development opportunities
* Hybrid work model with a modern office in Warsaw city center

Profil requis du candidat:

* Minimum 2 years of experience in cash collection.
* Advanced English proficiency; additional European language is a plus.
* Intermediate Excel skills (data extraction and analysis).
* Strong teamwork and collaboration skills.
* Excellent organizational and time management abilities.
* Strong problem-solving skills.
* Advanced customer service and interpersonal skills