Specialist Customer Service with French

Description du poste:

Job Description

Specialist Customer Service with French

Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-day responsibilities

* Customer service of B2B customers in Switzerland mainly in written communication using French language.
* Providing support including financial queries (both transactional business and basic accounting), answering product questions, implementing contract changes.
* Preparing customer reporting, account statements, conducting reconciliation.
* Utilizing available system landscape to find satisfying solutions for customer queries.
* Cooperating with internal stakeholder network and external business partners.
* Active assistance in all areas of the team, including participation in problem-solving activities and implementation of agreed solutions.

Who are we looking for

* Fluent French (min. B2 level) and English and Polish on a very good level. Proficiency in Italian will be a valuable advantage.
* Proactive approach with a team player mentality.
* Customer focus and attention to detail.
* Experience in customer service in an international environment would be an asset.

Perks & Benefits

At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
* Private medical & life insurance
* MyBenefit Platform
* Holiday allowance
* Referral program
* Public transportation allowance
* Meal allowance
* Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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