Bellperson (Temporary replacement) | InterContinental Cascais-Estoril

Description du poste:

We want to make our guests' experiences truly memorable from the very first moment they set foot in one of our hotels. As a Bellperson, you are the face of our welcome, the first smile our guests see, and the helping hand capable of leaving no stone unturned in pursuit of complete guest satisfaction.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
* Creating First Impressions: Welcoming guests warmly upon arrival, assisting them out of their vehicles, and escorting them to the front desk and their rooms.
* Managing Luggage: Handling, transporting, and storing guests' luggage safely and efficiently with the utmost care.
* Sharing Local Insight: Familiarizing guests with their rooms, hotel amenities, and sharing expert local knowledge of nearby attractions and spots of interest.
* Providing Seamless Service: Delivering messages, packages, and amenities to guest rooms promptly.
* Ensuring Discretion: Maintaining complete privacy, confidentiality, and ethical behavior regarding all guest interactions.
* Being a Brand Ambassador: Collaborating closely with the Front Office team to ensure a smooth, premium guest journey.

What we need from you:
* Exceptional Communication: Top-tier customer service skills with a warm, welcoming, and professional demeanor.
* Physical Stamina: The ability to stand and walk for extended periods and comfortably lift, push, and pull heavy luggage.
* Reliability: Exceptional punctuality, timekeeping, and the ability to work under pressure in a fast-paced environment.
* Education: A High School diploma or equivalent qualification.
* Experience: At least one year of experience in a customer-facing role, preferably within an upscale hotel or luxury hospitality environment.
* Language Skills: Fluent English and local language are essential; any additional languages are a fantastic bonus.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family

Profil requis du candidat:

We want to make our guests' experiences truly memorable from the very first moment they set foot in one of our hotels. As a Bellperson, you are the face of our welcome, the first smile our guests see, and the helping hand capable of leaving no stone unturned in pursuit of complete guest satisfaction.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
* Creating First Impressions: Welcoming guests warmly upon arrival, assisting them out of their vehicles, and escorting them to the front desk and their rooms.
* Managing Luggage: Handling, transporting, and storing guests' luggage safely and efficiently with the utmost care.
* Sharing Local Insight: Familiarizing guests with their rooms, hotel amenities, and sharing expert local knowledge of nearby attractions and spots of interest.
* Providing Seamless Service: Delivering messages, packages, and amenities to guest rooms promptly.
* Ensuring Discretion: Maintaining complete privacy, confidentiality, and ethical behavior regarding all guest interactions.
* Being a Brand Ambassador: Collaborating closely with the Front Office team to ensure a smooth, premium guest journey.

What we need from you:
* Exceptional Communication: Top-tier customer service skills with a warm, welcoming, and professional demeanor.
* Physical Stamina: The ability to stand and walk for extended periods and comfortably lift, push, and pull heavy luggage.
* Reliability: Exceptional punctuality, timekeeping, and the ability to work under pressure in a fast-paced environment.
* Education: A High School diploma or equivalent qualification.
* Experience: At least one year of experience in a customer-facing role, preferably within an upscale hotel or luxury hospitality environment.
* Language Skills: Fluent English and local language are essential; any additional languages are a fantastic bonus.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family