Empregado de Mesa/ Waiter Luzzi Restaurant

Description du poste:

Luzzi is a newly opened restaurant in the heart of Lisbon, bringing a fresh and vibrant approach to modern Lusitanian dining.

Luzzi is more than a restaurant. It is a way of life and a destination in itself. Located on the top floor of Andaz Lisbon, Luzzi is inspired by modern Lusitanian cuisine (from which its name derives), a concept reflected not only in the menu, but also in its cocktails, colors, décor, and music. Every detail has been carefully curated to create a vibrant, sensorial, and memorable dining experience.

We are currently looking for a passionate and service-oriented Waiter/Waitress to join our Luzzi team!

In this role, you will be at the heart of the guest experience, delivering warm, personalized, and seamless service while embodying the energy and creativity that define Luzzi.

Responsibilities:

* Perform complete opening and closing duties for your station;

* Greet guests warmly and escort them to their tables;

* Assist and guide guests throughout their dining experience, ensuring comfort and attentiveness;

* Ensure all materials, equipment, and service tools are in excellent condition;

* Monitor dining areas to ensure availability, organization, safety, and guest well-being;

* Follow all company policies, procedures, and brand standards;

* Maintain a polished, professional personal appearance in line with the standards;

* Protect proprietary and confidential information and safeguard company assets;

* Monitor the guest experience throughout the meal, anticipating needs and resolving issues promptly;

* Acknowledge and welcome all guests according to company standards;

* Communicate clearly and professionally with guests and colleagues;

* Answer phone calls using proper etiquette and service standards;
* Build and maintain positive, collaborative working relationships;

* Meet all quality assurance expectations and brand service standards

Profil requis du candidat:

* Excellent verbal communication and professional presentation;

* Strong customer focus and ability to personalize service;

* Agility, attention to detail, and strong awareness of guest needs;

* Knowledge of wines and gastronomy is a plus;

* Team-oriented, with good time-management skills;

* Ability to stay calm and courteous under pressure;

* Fluency in English; additional languages are an advantage;

* Previous experience in luxury hotels or restaurants, ideally within lifestyle hospitality;

* Technical training or courses in hospitality, gastronomy, or related fields are a plus;

If this sounds interesting and you identify with the role, go ahead: apply! We look forward to receiving your application!

Care connects us at Hyatt: we open doors, welcome you in, and genuinely care about you.

We offer a wide range of benefits, including:

* A motivated and connected team;

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* 12 complimentary nights per year at other Hyatt properties worldwide, plus colleague rates and family/ friends discounts;

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* A day off offered by the company on your birthday;

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* Uniform provided;

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* Meals available at our staff canteen;

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* 50% discount across the hotel's outlets;

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* Learning and development opportunities within Hyatt;

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* Recognition programs and rewards;

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* And a company that truly cares.

Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work