Legal Assistance Administrative Support

Description du poste:

Join Us as an Agent at AXA Partners! Make a real difference every day in a dynamic contact centre role where you'll support customers during their most critical moments. Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability-your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths. This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you. If you're looking for meaningful work that will motivate you every day and bring new experiences, don't hesitate and send us your CV today! We are looking for a friendly and organized professional to join our Legal Assistance team, providing excellent support to clients and internal teams. What you'll be doing: Handle incoming and outgoing phone calls and email correspondence Register and process legal assistance cases according to procedures Provide information, advice, and support to clients regarding legal assistance Provide administrative support for other members of the team Handle recovery cases Cooperate with other AXA Partners departments and team members Ensure high-quality communication and a positive working atmosphere What you'll bring: Minimum secondary education English proficiency at B2 level (other languages are a plus) Czech language at native level MS Office skills and general PC literacy Excellent communication skills and customer orientation Responsible, reliable, and able to work both independently and in a team Stress resilience and a positive attitude What we offer: At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: 25 days of vacation Meal vouchers worth 150 CZK from day one Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.) Smart working allowance (750 CZK/month) MultiSport or Pluxee Flexi Pass (500 CZK/month contribution) Telemedicine - 24/7 online medical support for you and up to five family members Pension contribution (1,000 CZK/month) Fully covered life insurance Free European travel insurance, including coverage for extreme sports and roadside assistance Development programs and courses, including access to LinkedIn Learning A friendly team of colleagues Office refreshments ... and much more (discounts at our partners etc.) To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)