Back Office Specialist for Airconditioning

Description du poste:

Position Summary

Role and Responsibilities

🔍 What you will do:
You will ensure the efficient and transparent management of order desk operations, guaranteeing that all processes align with the Company Code of Conduct and Samsung Business Principles.

Order desk operations:
* Addressing delivery-related issues, logistics concerns, and sales problems
* Providing administrative support to the sales team (including reporting, data entry into systems, etc.)
* Handling daily logistics partner, customer, and Key Account Manager (KAM) issues
* Responding to ad-hoc requests from Sales, Finance (FI), Business Intelligence (BI), and Supply Chain Management (SCM) teams

Standard order process - daily operation of the order desk:
* Processing and tracking orders received by EDI or email into SAP
* Communicating with customers regularly and monitoring customer account information, and requesting updates if necessary
* Checking and updating product prices, reviewing pending orders, updating required dates, and removing discontinued products based on instructions from product managers
* Managing credit limits and discussing with the credit department
* Addressing customer complaints by directing them to the appropriate department-finance, service, or logistics
* Scheduling and tracking deliveries according to the company's sales plan and goals

Skills and Qualifications

💡 What you are bringing to the table:
* At 1-2 years of order desk or back office experience
* Native Czech/Slovak and advanced English language
* Advanced Excel skills (SAP experience is welcome)
* Strong analytical and organizational skills, and ability to handle multiple tasks with tight deadlines
* Detail-oriented team player with focus on getting things done and delivering results

🎁 What you will get from us:
* Multisport card, meal vouchers, and contributions to sports, cultural, and leisure activities;
* Free access to ulekare.cz for the well-being of you and your family;
* Pension plan contributions;
* Access to educational courses and training (Samsung University, LinkedIn Learning, and Udemy);
* Corporate events and volunteering opportunities;
* Generous discounts on company products;
* Five weeks of vacation and four sick days;
* Flexible working hours and occasional home office;
* On-site refreshments and complimentary breakfasts every Friday.

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Also, we want to inform you that at Samsung Electronics Czech and Slovakia, during the selection process, we prevent the violation of other companies' trade secrets.

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