Collections Process Associate with Spanish

Description du poste:

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to (COMPANY NAME) methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

* Level of languages: English-min B1+ level, Spanish C1 level;
* Customer service skills;
* Strong interpersonal and negotiation skills;
* Team player attitude;
* Highschool diploma is mandatory.

Job Responsibilities

* Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
* Investigating and resolving unapplied payments;
* Initiating refunds for the overpayments;
* Updating account status records and collection efforts;
* Reporting on collections activity and accounts receivables status;
* Working schedule: Monday to Friday within business hours.

Ref: 1755896

Posted on: Apr 26, 2024

Experience level: Entry Level

Contract Type: Permanent Full Time

Location:
Iasi, RO