Reservations Manager

Description du poste:

A rare and exciting opportunity has arisen for a Reservations Manager to lead reservations operations across two of Edinburgh's most iconic hotels: Kimpton Charlotte Square and InterContinental Edinburgh The George.
We're looking for a commercially minded, detail-driven, and people-focused reservations leader who can deliver exceptional guest service, maximise revenue opportunities, and ensure reservations systems and inventory are optimised across both properties.
We are offering a salary of £33,500.00, plus a potential earning of a 20% bonus based on performance!

At Kimpton, we are all about being yourself - we pride individuality and being the best version of you. Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel. Whereas InterContinental® Edinburgh The George Hotel, is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy

So, what does our Reservations Manager get in return for bringing the IHG life to our guests?
* Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
* Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
* Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
* Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
* Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
* 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
* Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores - all the way from retail to cinema
* Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme!

The Reservations Manager is responsible for leading and supporting the reservations function across both hotels, ensuring a consistent, high-quality guest journey while driving commercial performance.
This role plays a critical part in the wider Commercial and Sales strategy, ensuring that reservations systems, inventory, and distribution channels are accurately maintained and fully optimised to support revenue targets.
You will lead by example, developing the reservations team while providing accurate reporting, data analysis, and insights to inform commercial decision-making.
Your Key responsibilities will be:
* Lead and support the in-house reservations team, ensuring daily and weekly tasks are completed accurately and on time while maintaining departmental standards
* Actively manage individual reservations, ensuring accuracy, attention to detail and maximised occupancy
* Ensure all reservations systems, including Opera, Concerto (CRS), Delphi and OTA extranets, are consistently updated and balanced
* Take ownership of rate loading, rate maintenance and agreement information across PMS and CRS
* Support inventory management, balancing rooms across all systems to maximise available sellable inventory
* Produce accurate daily, weekly, monthly and ad-hoc reservations reports
* Analyse reservations data including direct bookings, cancellations, no-shows, upsell performance, booking lead time and group materialisation & share insights and recommendations with Commercial Managers, Portfolio Revenue Manager, DOS and Sales teams to drive performance
* Support group pricing updates, upsell reporting and revenue analysis
* Work closely with the Assistant Groups & Events Manager and wider Sales team to ensure group blocks, inventory and information are accurate across all systems
* Maximise efficiency and brand representation through off-site services (e.g. IHG Voice)
* Monitor performance against SLAs, resolve issues and ensure alignment with selling strategy and guest journey expectations
To succeed as our Reservations Manager, you will need:
* Proven experience in hotel reservations, delivering exceptional guest experiences and in leading teams
* Strong Revenue or Commercial exposure
* Strong knowledge of reservations systems and tools, including Opera, Concerto, Delphi and OTAs
* Confident managing inventory, rates and distribution channels across multiple systems
* To be highly organised, analytical, detail-oriented and a confident & effective communicator
* To be a collaborative leader who builds pride, ownership and consistency within the team
* Passion for True Hospitality and acting as a brand ambassador for InterContinental and Kimpton

At IHG, we believe there's Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).
If you are someone who likes to bring your wisdom and local-know-how to provide a truly personal and luxurious experience for our guests, apply to join us as our new Reservations Manager today!
You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law

Profil requis du candidat:

A rare and exciting opportunity has arisen for a Reservations Manager to lead reservations operations across two of Edinburgh's most iconic hotels: Kimpton Charlotte Square and InterContinental Edinburgh The George.
We're looking for a commercially minded, detail-driven, and people-focused reservations leader who can deliver exceptional guest service, maximise revenue opportunities, and ensure reservations systems and inventory are optimised across both properties.
We are offering a salary of £33,500.00, plus a potential earning of a 20% bonus based on performance!

At Kimpton, we are all about being yourself - we pride individuality and being the best version of you. Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel. Whereas InterContinental® Edinburgh The George Hotel, is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy

So, what does our Reservations Manager get in return for bringing the IHG life to our guests?
* Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
* Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
* Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
* Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
* Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
* 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
* Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores - all the way from retail to cinema
* Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme!

The Reservations Manager is responsible for leading and supporting the reservations function across both hotels, ensuring a consistent, high-quality guest journey while driving commercial performance.
This role plays a critical part in the wider Commercial and Sales strategy, ensuring that reservations systems, inventory, and distribution channels are accurately maintained and fully optimised to support revenue targets.
You will lead by example, developing the reservations team while providing accurate reporting, data analysis, and insights to inform commercial decision-making.
Your Key responsibilities will be:
* Lead and support the in-house reservations team, ensuring daily and weekly tasks are completed accurately and on time while maintaining departmental standards
* Actively manage individual reservations, ensuring accuracy, attention to detail and maximised occupancy
* Ensure all reservations systems, including Opera, Concerto (CRS), Delphi and OTA extranets, are consistently updated and balanced
* Take ownership of rate loading, rate maintenance and agreement information across PMS and CRS
* Support inventory management, balancing rooms across all systems to maximise available sellable inventory
* Produce accurate daily, weekly, monthly and ad-hoc reservations reports
* Analyse reservations data including direct bookings, cancellations, no-shows, upsell performance, booking lead time and group materialisation & share insights and recommendations with Commercial Managers, Portfolio Revenue Manager, DOS and Sales teams to drive performance
* Support group pricing updates, upsell reporting and revenue analysis
* Work closely with the Assistant Groups & Events Manager and wider Sales team to ensure group blocks, inventory and information are accurate across all systems
* Maximise efficiency and brand representation through off-site services (e.g. IHG Voice)
* Monitor performance against SLAs, resolve issues and ensure alignment with selling strategy and guest journey expectations
To succeed as our Reservations Manager, you will need:
* Proven experience in hotel reservations, delivering exceptional guest experiences and in leading teams
* Strong Revenue or Commercial exposure
* Strong knowledge of reservations systems and tools, including Opera, Concerto, Delphi and OTAs
* Confident managing inventory, rates and distribution channels across multiple systems
* To be highly organised, analytical, detail-oriented and a confident & effective communicator
* To be a collaborative leader who builds pride, ownership and consistency within the team
* Passion for True Hospitality and acting as a brand ambassador for InterContinental and Kimpton

At IHG, we believe there's Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).
If you are someone who likes to bring your wisdom and local-know-how to provide a truly personal and luxurious experience for our guests, apply to join us as our new Reservations Manager today!
You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law