Business Systems Support Analyst

Description du poste:

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Business Systems Support Analyst

KEY ACCOUNTABILITIES:

Planning/Reporting:
* Responds appropriately to urgent issues as they arise
* Deliver a personal performance that contributes towards the Operating Entity achieving its objectives
* Manages assigned projects and contributes to other projects as required
* Provides relevant management information to senior managers
* Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflows.
* Help train other team members
Technical:
* Manage helpdesk calls, providing support ensuring that items are logged and resolved in a timely, priority-based manner.
* Investigate and debug issues reported by the business and identify if code issues.
* Log and manage helpdesk calls with the vendor Novidea to resolution.
* Performing routine maintenance tasks such as data cleanup, record updates, and system configuration changes to keep the platform running smoothly and efficiently.
* Ensure users are kept up to date throughout the duration of their queries.
* Escalate queries and issues to line manager or second line colleagues, as appropriate.
* Maintain accurate system configuration records, in line with changes made.
* Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for Novidea.
* Evaluate the impact of upgrades on users and agree activation tactics with the Applications Manager
* Translate upgrade changes into user-friendly guides and provide training to Super Users, as and when required.
* Create and process test scripts to support UAT testing for new features or documents.
* Gather feedback and development suggestions from users and feedback to Novidea.
* Share knowledge on best practice hints & tips with super users.

PERSON SPECIFICATION:

Knowledge/Experience

Desirable
* 1-2 years Salesforce Administration experience essential
* Knowledge of Novidea advantageous but not essential
* Experience in a similar support or systems administration role essential
* Ideally a previous background in Insurance / finance industry.
* Understanding of legal and regulatory requirements within the world of insurance
* Experience in a similar support or systems administration role desired.

Skills/Behaviours
* Excellent communication skills (written and verbal)
* Ability to translate technical requirements to the business.
* Accuracy and attention to detail.
* Ability to process work quickly and efficiently.
* Ability to prioritise work and meet deadlines.
* Strong negotiation skills
* Confident dealing with varying levels of stakeholders
* Excellent skills in MS Office Products
* Help develop other Team members.

Qualifications
* Qualified to GCSE standard (English, Mathematics, Computer Studies)
* Ideally ITIL Qualified
* Salesforce Administration experience

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

* An employee-ownership model
* Aligned external investors
* The trust and integrity born of friendship
* Expertise
* Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.Permanent