Client Success Associate (Retail Media)

Description du poste:

Overview London (4 days per week in office) * UK travel to retailer offices as needed Epsilon is offering an outstanding opportunity to work with some of the most inquisitive people in retail media and supporting some of the UK's biggest retailers. We are looking for a diligent Client Success Associate to support our Retail Media clients. You'll assist the Client Lead and the client team by coordinating delivery and keeping day-to-day tasks on track. You will also help drive commercial growth and product adoption onsite, offsite, and through features for our retail clients. Reporting and operational foundations will be carried out consistently and accurately. Reporting & collaboration You'll report directly to the lead of Client Services and support the wider Retail Media Client team. You'll partner closely with internal teams (e.g., Sales, Ops, Tech, Analytics, Creative) to support planning, delivery, reporting and issue resolution. Responsibilities Support the Client Lead/Client Directors with meeting prep, notes, follow-ups and action tracking Support onsite operational checks and troubleshooting (e.g., platform checks, placement/feature launch coordination) Support product/release communications by helping compile client updates and key changes Build and QA retailer-facing reporting (weekly/monthly), including insights and next steps Raise and handle tickets (e.g., reporting pulls, troubleshooting, platform issues) and coordinate cross-functional follow-up Respond to client queries and triage requests, pulling in the right teams quickly Pull and maintain delivery metrics and trackers; help find opportunities to automate repeatable outputs Deliver comprehensive insights for retailer QBRs and ad hoc updates What success looks like The team trusts you to keep details organised, deadlines met, and comms clear Issues are spotted early and raised with proposed options Reporting is accurate, on time, and passionate about insights and actions Trackers and processes are maintained to a high standard Qualifications Strong organisation and follow-through; able to handle multiple workstreams Clear written and verbal communication; confident with client-facing updates Analytical and detail-focused; comfortable working with performance data in Excel Participant coordination across internal teams and retailer/platform contacts Proactive problem-solving Required qualifications 1-2 years' experience in client services/account support within digital media, or an agency environment Strong Excel skills (pivots/lookups a plus) and ability to QA numbers before sharing Comfortable producing decks and written updates (PowerPoint) Able to work four days each week from our London office, with visits to retailer offices across the UK as required Proactive, team-first approach with strong ownership and vitality Nice to have Hands-on familiarity with retail media platforms (e.g., CitrusAd, Criteo Retail Media, Amazon) Experience with CRM/workflow tools (e.g., Salesforce) and basic analytics tooling (e.g., DOMO, Tableu) Comfortable presenting performance updates Retail/eCommerce trading knowledge (e.g., promo cadence, onsite merchandising) Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. Additional Information When You Join Us, We'll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose. Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. #LI-TF1

Profil requis du candidat:

Strong organisation and follow-through; able to handle multiple workstreams Clear written and verbal communication; confident with client-facing updates Analytical and detail-focused; comfortable working with performance data in Excel Participant coordination across internal teams and retailer/platform contacts Proactive problem-solving Required qualifications 1-2 years' experience in client services/account support within digital media, or an agency environment Strong Excel skills (pivots/lookups a plus) and ability to QA numbers before sharing Comfortable producing decks and written updates (PowerPoint) Able to work four days each week from our London office, with visits to retailer offices across the UK as required Proactive, team-first approach with strong ownership and vitality Nice to have Hands-on familiarity with retail media platforms (e.g., CitrusAd, Criteo Retail Media, Amazon) Experience with CRM/workflow tools (e.g., Salesforce) and basic analytics tooling (e.g., DOMO, Tableu) Comfortable presenting performance updates Retail/eCommerce trading knowledge (e.g., promo cadence, onsite merchandising) Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice