Team Manager - Givenchy - Harrods

Description du poste:

Team Managers are leaders on the floor and multipliers of culture.
They bring the Maison to life through their teams, their presence, and
the quality of the client relationships they help build every day.

They succeed by leading through example, developing people, and
ensuring that standards, behaviours, and client experience are
consistently lived, not enforced.
ROLE PURPOSE

To lead and develop a store team with ownership and pride, delivering
an elevated client experience and contributing to sustainable store
performance.

Reporting to the Store Director (Flagship) or Store Manager, the Team
Manager plays a critical role in translating vision into daily reality on the
selling floor.

WHAT YOU OWN
YOUR TEAM
* The engagement, development, and performance of your team
* Creating an environment of trust, accountability, and pride
* Coaching individuals to grow in confidence, capability, and ownership

YOUR CLIENTS
* The quality and consistency of the client experience delivered by your team
* Supporting the development of long-term, trust-based client relationships
* Championing clienteling as a shared responsibility

YOUR CLIENTS
*Living and protecting the Maison's values, behaviours, and ways of working
* Acting as a role model in professionalism, service, and attitude
CORE COMPETENCIES * Strong experience in retail * Experience leading and developing teams * Strong coaching and communication skills * Ability to create engaged, inclusive team environments * Strong selling and clienteling capabilities * Ability to build trust-based, long-term client relationships * Confident in delivering luxury service standards * Understanding of sales KPIs and individual performance drivers * Ability to translate targets into daily team actions * Results-oriented with attention to detail * Accountability, reliability, and professionalism * Emotional intelligence and self-awareness * Motivation to grow within the Maison WHAT SUCCESS LOOKS LIKE * A motivated, engaged, and high-performing team * Consistent delivery of Givenchy's client experience standards * Strong individual and team sales performance * Loyal clients who return for relationships and service quality * A team that embodies