Client Manager UK VDR

Description du poste:

About the position
Based in our London office (currently Aldgate, but expect to move to Canary Wharf late 2026), as a Client Manager you are responsible for the overall experience users have when using data rooms. The purpose is to ensure an optimal process and satisfied returning customers.
You will work closely with our sales team and customers in all of our six geographic markets, further you will be working with the Client Manager team to make sure that we maintain our high service level.
The job reports directly to the Country Manager Admincontrol UK & Ireland.
Responsibilities and tasks
* Offer support for key stakeholders in virtual data rooms
* Assist with administrations of data rooms for customers upon request
* Advise on best practice
* Help and support sales representatives
* Hold demos for (potential) customers
* Assist in workshops for customers
* Training for new users
* Help with closing of data rooms, including content export
* Gather product feedback from customers
* Report technical issues and follow up with customers

Euronext Values

Unity
* We respect and value the people we work with
* We are unified through a common purpose
* We embrace diversity and strive for inclusion

Integrity
* We value transparency, communicate honestly and share information openly
* We act with integrity in everything we do
* We don't hide our mistakes, and we learn from them

Agility
* We act with a sense of urgency and decisiveness
* We are adaptable, responsive and embrace change
* We take smart risks

Energy
* We are positively driven to make a difference and challenge the status quo
* We focus on and encourage personal leadership
* We motivate each other with our ambition

Accountability
* We deliver maximum value to our customers and stakeholders
* We take ownership and are accountable for the outcome
* We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects