Customer Success Manager

Description du poste:

Mission

As Customer Success Manager, you are responsible for a portfolio of our most critical customers within the service scope. You ensure that services are delivered according to expectations, that customers achieve their intended outcomes, and that strong, long-term relationships are maintained.
You manage the full customer lifecycle from onboarding and adoption to expansion and renewal, driving usage, securing renewals, identifying opportunities for additional value, and minimizing churn. You work closely with Sales, Service teams, and technical experts, acting as the main point of contact and accountability for your customers. The role directly impacts customer satisfaction, retention, and continued business with key accounts.

Responsibilities

Customer Ownership and Service Delivery

* Act as the primary point of accountability for a portfolio of strategic customers and build strong relationships with stakeholders
* Ensure consistent, high-quality customer experience while delivering internal commitments according to contract and expectations
* Monitor service performance, usage, and issue trends, and ensure timely follow-up on product support and customer issues

Customer Outcomes and Lifecycle (Adopt - Expand - Renew)

* Define customer objectives and success plans, and support onboarding and usage to accelerate time to value
* Drive adoption and ensure expected customer outcomes are achieved
* Identify expansion opportunities cross sell upsell and manage renewals to limit churn

Commercial Contribution Data and Continuous Improvement

* Identify pull through opportunities with Connected Service Hub experts and support opportunity follow up with Sales
* Provide customer updates data insights and performance trends including regular reviews
* Build and track customer health metrics ensure data quality and share feedback to improve services and customer experience

What do you need to succeed?

* Experience in Customer Success or Service Delivery roles
* Knowledge of medium and high voltage environments and experience working with large and critical electro-intensive customers, combined with understanding of digital services, IoT or cloud-based environments
* Strong analytical skills with experience in tools such as Salesforce and Excel
* Excellent relationship-building skills and ability to manage multiple stakeholders
* Bachelor's degree in engineering or science preferred
* Fluent in English and Swedish

What's in it for you:

* Opportunity to shape the digital transformation journey of global clients
* Dynamic work environment with exposure to cutting-edge marketing technologies
* Career growth in an evolving digital landscape
* Ability to manage strategic relationships with diverse international clients
* Development of expertise in advanced analytics and customer success strategies
Let us learn about you! Apply today.

Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Mission

As Customer Success Manager, you are responsible for a portfolio of our most critical customers within the service scope. You ensure that services are delivered according to expectations, that customers achieve their intended outcomes, and that strong, long-term relationships are maintained.
You manage the full customer lifecycle from onboarding and adoption to expansion and renewal, driving usage, securing renewals, identifying opportunities for additional value, and minimizing churn. You work closely with Sales, Service teams, and technical experts, acting as the main point of contact and accountability for your customers. The role directly impacts customer satisfaction, retention, and continued business with key accounts.

Responsibilities

Customer Ownership and Service Delivery

* Act as the primary point of accountability for a portfolio of strategic customers and build strong relationships with stakeholders
* Ensure consistent, high-quality customer experience while delivering internal commitments according to contract and expectations
* Monitor service performance, usage, and issue trends, and ensure timely follow-up on product support and customer issues

Customer Outcomes and Lifecycle (Adopt - Expand - Renew)

* Define customer objectives and success plans, and support onboarding and usage to accelerate time to value
* Drive adoption and ensure expected customer outcomes are achieved
* Identify expansion opportunities cross sell upsell and manage renewals to limit churn

Commercial Contribution Data and Continuous Improvement

* Identify pull through opportunities with Connected Service Hub experts and support opportunity follow up with Sales
* Provide customer updates data insights and performance trends including regular reviews
* Build and track customer health metrics ensure data quality and share feedback to improve services and customer experience

What do you need to succeed?

* Experience in Customer Success or Service Delivery roles
* Knowledge of medium and high voltage environments and experience working with large and critical electro-intensive customers, combined with understanding of digital services, IoT or cloud-based environments
* Strong analytical skills with experience in tools such as Salesforce and Excel
* Excellent relationship-building skills and ability to manage multiple stakeholders
* Bachelor's degree in engineering or science preferred
* Fluent in English and Swedish

Profil requis du candidat:

What's in it for you:

* Opportunity to shape the digital transformation journey of global clients
* Dynamic work environment with exposure to cutting-edge marketing technologies
* Career growth in an evolving digital landscape
* Ability to manage strategic relationships with diverse international clients
* Development of expertise in advanced analytics and customer success strategies
Let us learn about you! Apply today