IT Service Desk Analyst

Description du poste:

WHO WE ARE
Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.
Accenture globally has ranked 4th on the Great Place to Work® World's Best Workplaces™.

Join us as an IT Service Desk Analyst and become the first point of contact for reliable, user-focused IT support. In this role, you'll resolve technical issues, support smooth daily operations and deliver a high standard of service across the organization.

This is a great opportunity for professionals who enjoy problem-solving, communication and working in a fast-paced environment. You'll join a collaborative team that values quality, professionalism and continuous growth.

YOUR MISSION:
* Provide first-line support for incidents and service requests
* Log, prioritise, and manage tickets in the ITSM system
* Troubleshoot and resolve issues at first contact where possible
* Communicate clearly with users and provide regular updates
* Maintain accurate documentation and follow ITIL processes

WHO YOU ARE:
* 1-3 years of experience in IT support or service desk
* Strong communication and end user service skills
* Strong working knowledge of Windows and Microsoft 365 (Office 365) environment
* Basic knowledge of Active Directory (user accounts, access, groups)
* Basic understanding of VPN connectivity and remote access support
* Flexibility to work in a shift-based schedule (working days only)
* Bachelor's or Master's degree in IT or a related field
* English language proficiency at Upper intermediate (B2) or Advanced (C1)

#LI-EU

WHAT'S IN IT FOR YOU?
Compensation at Accenture varies depending on a wide array of factors including but not limited to role, level, location, effort, responsibility, skillset, and level of experience.
We are hiring at the following management levels, and any offer will align with the base pay range according to the level at which you are assessed:
Associate : 1180EUR - 1960EUR
Analyst: 1430EUR - 2410EUR

Recognition:
* Guaranteed paid overtime or overtime vacation
* German language bonus up to 200EUR monthly/gross depending on language proficiency and level of seniority
* Flexible Benefit System - budget to be spent on services of your choice
* Competitive bonus structure
* Refer-a-Friend - get a bonus in the employee referral program
* Loyalty rewards
Flexibility:
* Flexible working arrangements (time & place of work)
Future:
* Wide range of trainings and expert lectures
* Regular performance review and career growth possibilities
* Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
* Employee share purchase plan
Family & Health:
* 3 extra days off
* Sick leave salary compensation (up to 100%)
* Home-office equipment
* Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
* Employee assistance services (professional psychological, financial and legal help)
* Multisport card
* Contribution to special vision correction appliances
* Life and disability group insurance
* Sport vouchers for children's sport activities and children camps

About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities