Cross Training Internship (Rooms Division) - Secrets Lanzarote Resort & Spa

Description du poste:

Cross Training Internship Program - Front Office, Guest Experience & Housekeeping (12 months)
Location: Secrets Lanzarote Resort & Spa, Lanzarote
Secrets Lanzarote Resort & Spa is offering a 12-month Cross Training Internship Program designed for talented and motivated students who are eager to gain comprehensive experience in hotel operations.
This program provides a unique opportunity to rotate across key operational departments - Front Office, Guest Experience, and Housekeeping - developing a well-rounded understanding of luxury hospitality.
Program Overview
During this structured internship, you will rotate through three core departments:
* Front Office: Guest check-in/out, reservations support, and daily operations
* Guest Experience: Personalized service, guest relations, and satisfaction management
* Housekeeping: Quality standards, room operations, and coordination of cleaning services
You will gain hands-on experience, working closely with department teams and learning how to deliver high-quality service across the guest journey.
Key Responsibilities
* Support daily operations within each assigned department
* Interact with guests, ensuring a professional and service-oriented approach
* Assist in handling guest requests, feedback, and service recovery
* Learn and apply brand standards and operational procedures
* Collaborate with cross-functional teams to ensure smooth operations
* Contribute to maintaining high levels of guest satisfaction and service quality
Candidate Profile
* Student or recent graduate in Tourism, Hospitality Management, or a related field
* Strong interest in developing a career in hotel operations
* Customer-oriented mindset with excellent interpersonal skills
* Proactive, adaptable, and eager to learn
* Ability to work in a fast-paced and multicultural environment
* High level of English required; additional languages are a plus
What We Offer
* 12-month structured cross-training program in a luxury resort
* Exposure to multiple operational departments
* Hands-on experience in international hospitality standards
* Professional development and learning opportunities
* Dynamic and multicultural working environment