Intern - Technical support - Customer experience

Description du poste:

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

As an Intern - Customer Experience - technical support here at Honeywell, you will gain hands-on experience in enhancing customer satisfaction and improving overall customer interactions with our products and services. This role will provide you with the opportunity to collaborate with various teams and contribute to projects aimed at optimizing the customer experience and Honeywell fire products adoption.
You will report directly to our Sr Sales Manager and you'll work out of our Prague location on a Hybrid work schedule. You'll be in contact with our team of tech support professionals and with our customers. This falls under our BA division who is a leading provider of fire alarm solutions in Czech republic.
In this role, you will impact the organization by assisting in the analysis of customer feedback, identifying areas for improvement, and supporting initiatives that result in increased sales and customer satisfaction.

Key skills and qualifications:
* Motivation letter is strong advantage
* University student in electronic, electric, safety engineering or related technical field.
* Able to work 20 hours per week.
* You have very good knowledge of English (both spoken and written), with advanced knowledge of legal English; knowledge of other languages is an advantage.
* Fully IT literate and skilled in MS Office applications.
* Based in Prague, hybrid model.
Our offer:
* Start your career in globally recognized company by developing future technologies.
* Possibility to accommodate your studies with work commitments.
* Long-term cooperation even after finishing of your studies.
* Market-specific training and ongoing personal and professional development with support of experienced engineers and leaders.
* Semi-flexible working hours.
* As a University Relations program, you can also expect Career Growth and Skill Development: Clear pathways for advancement, regular feedback, mentorship opportunities and access to training and certifications.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and become part of our journey - help us make the future

Profil requis du candidat:

KEY RESPONSIBILITIES
* Support project designers and give tech support to installers.
* Help to create competitive quotations for our external customers.
* Provide technical support for product related quarries.
* Assist in analyzing customer feedback to identify trends and areas for improvement.
* Support the development and implementation of customer experience initiatives.
* Collaborate with cross-functional teams to enhance customer interactions and satisfaction