Mortgages Internship

Description du poste:

Good things this way On our redesigned 10-week immersive Summer Internship you'll gain real experience, grow your confidence, and develop the skills and behaviours needed to thrive in a future Early Careers programme such as a 2027 Industrial Placement or Skill Development Programme. 

You'll work within our Mortgage function contributing to impactful work and learning from expert colleagues. You'll also take part in workshops, networking events, and activities designed to accelerate your development.

This internship is an opportunity to make a meaningful impact, understand Nationwide's culture and build the foundation for a career that's fairer, more rewarding, and for the good of society.

Where you'll be working You'll spend the full 10-week programme on-site five days per week at either our Swindon, Northampton or Bournemouth office. This supports immersive learning, strong team integration, and your development into a confident future early-career professional.

About you We're looking for students who:
* Have a genuine interest in developing skills in Data & Analytics or Strategy & Business Support
* Are curious, ambitious, and proactive learners
* Are strong communicators with good attention to detail
* Enjoy solving problems and thinking creatively
* Thrive in a collaborative, high-performance environment
* Can organise and take accountability for their work
* Want to make a positive difference for our customers and communities

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:   
* Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
* Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
* Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
* Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

To be eligible for this internship You must:
* Be a student with the right to work in the UK
* Be starting your final year of university in September 2026 and available to start a Skill Development Programme in September 2027
* Be available to complete the internship from July through to September 2026

The extras you'll get * Access to learning and professional development resources
* Opportunities to network with leaders, mentors, and fellow interns
* Paid volunteering time to support causes you care about
* Experience within a high performing Early Careers culture

Post-programme opportunities At the end of your internship, if you've demonstrated strong potential, you'll be fast tracked to final stage assessment centres for relevant 2027 Skill Development Programme opportunities. 

Banking - but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.     
   
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.     

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.     
   
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.     
   
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.   

What to do next Click Apply Now to get started.

You'll complete online tests and a short interview, and successful candidates will be invited to a final-stage assessment centre.

If you have any questions, please reach out to Early.Careers@nationwide.co.uk
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can

Profil requis du candidat:

What you'll be doing On our Mortgages Summer Internship, there are two areas to choose from, Strategy & Business Support or Data & Analytics.

Strategy & Business Support (Swindon, Bournemouth or Northampton)

You could be working in:

Business Services

As part of this internship, you could be working within either:
* Our Service Excellence function, to research customer needs.
* Our Change function, shaping and delivering change to systems, products or processes
* Our Colleague Enablement team supporting with internal communications, performance enablement and shaping our Inclusion & Diversity agenda,

Mortgages Distribution & Operations - Contact Centre

You'll join our Mortgage Distribution & Operations Contact Centre team. This team is the first point of contact for customers throughout their mortgage journey - from initial application through to redemption and supports mortgage brokers and solicitors.

You'll build your understanding of the full mortgage lifecycle and support key assignments that help improve the customer experience and drive efficiency within the operation. As part of this work, you'll engage with stakeholders across the business, so strong communication skills and a methodical approach to tackling challenges are essential.

Data and Analytics (Swindon or Bournemouth)

You could be working in:

The Mortgage Works - Product, Policy & Risk

Based within The Mortgage Works (TMW) and Policy & Risk teams, you will build your skills such as trend identification and analysis, reporting and insight creation, experimenting with machine learning and AI to support the development of insight and broader data science. You'll gain exposure to product pricing, performance and planning, policy and risk considerations.

You'll spend time getting to understand areas like: mortgage pricing, learning how we price our products to meet member needs whilst delivering the right commercial return; product development; data and insight; building skills in data analytics to help us protect our customers, ensuring our products and policies meet customer needs, deliver fair outcomes and operate in line with regulations.

Customer Management & Product

Over the 10-weeks, in our Mortgages Customer Management and Nationwide Product teams, you will build your skills such as trend identification and analysis, reporting and insight creation, experimenting with machine learning and AI to support the development of insight and broader data science. You'll gain exposure to product pricing, performance and planning, customer research and process improvement.

You'll spend time getting to understand areas like: mortgage pricing, learning how we price our products to meet member needs whilst delivering the right commercial return; product development, helping us launch new products to meet member needs; data and insight; building skills in data analytics to help us understand our customers better; customer management, ensuring our products meet customer needs, deliver fair outcomes and operate in line with regulations.

Throughout the programme, you will: * Work on meaningful tasks that contribute to your team's goals
* Build baseline technical and professional skills relevant to the function you join
* Take part in structured development activities across the 10-week programme
* Grow your understanding of Nationwide's culture, expectations, and ways of working
* Demonstrate your aptitude, performance, and potential through real tasks and shadowing
* Build a professional network