Analytics & Product Support Intern

Description du poste:

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Product Support Intern - System
Joining Razer means being part of a global mission to revolutionize how the world games. Here, you'll have the opportunity to create meaningful impact while collaborating with teams across 5 continents. Razer provides a unique, gamer-centric #LifeAtRazer experience where you'll grow both personally and professionally in a dynamic, fast-paced environment.
Job Responsibilities
* Assist in troubleshooting and resolving customer issues related to Razer products and software.
* Work closely with Software Development and QA teams to ensure timely resolution of reported issues.
* Use JQL or SQL and Power BI for data analytics and reporting to provide clear insights on issue trends to internal stakeholders.
* Use AI tools to analyze RMA data, identify trends, and evaluate whether product improvements are effective by monitoring changes in RMA patterns over time.
* Maintain clear documentation of findings, workflows, and learning outcomes.

Learning Objectives
* Gain hands-on experience supporting products in a global, fast-moving tech environment.
* Collaborate with cross-functional business and technical teams across regions.
* Develop a practical understanding of the Software Development Life Cycle (SDLC) for gaming hardware and software.
* Strengthen skills in SQL / JQL, data analysis, Power BI dashboards, and issue trend reporting.
* Learn how AI tools and automation can enhance product support efficiency and customer experience.
* Cultivate a proactive self-learning mindset, including researching solutions independently and leveraging available technologies.
* Gain deeper exposure to the gaming industry and Razer's role as an industry leader.

Pre-Requisites
* Diploma or Bachelor's in Software Engineering, Information Technology, Computer Science, or a related field.
* Experience using JQL or SQL.
* Willingness to learn and experiment with AI-based productivity and support tools (training and guidance will be provided).
* Familiarity with Razer software and peripherals is advantageous.
* Strong communication, analytical, and problem-solving skills.
* Collaborative mindset with the ability to adapt to changing priorities.
* Detail-oriented, with the ability to identify and clearly articulate patterns or trends.
* Able to commit to a 6-month internship for optimal learning exposure.

Pre-Requisites :

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

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