Analytics & Product Support Intern

Beschreibung:

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Product Support Intern - System
Joining Razer means being part of a global mission to revolutionize how the world games. Here, you'll have the opportunity to create meaningful impact while collaborating with teams across 5 continents. Razer provides a unique, gamer-centric #LifeAtRazer experience where you'll grow both personally and professionally in a dynamic, fast-paced environment.
Job Responsibilities
* Assist in troubleshooting and resolving customer issues related to Razer products and software.
* Work closely with Software Development and QA teams to ensure timely resolution of reported issues.
* Use JQL or SQL and Power BI for data analytics and reporting to provide clear insights on issue trends to internal stakeholders.
* Use AI tools to analyze RMA data, identify trends, and evaluate whether product improvements are effective by monitoring changes in RMA patterns over time.
* Maintain clear documentation of findings, workflows, and learning outcomes.

Learning Objectives
* Gain hands-on experience supporting products in a global, fast-moving tech environment.
* Collaborate with cross-functional business and technical teams across regions.
* Develop a practical understanding of the Software Development Life Cycle (SDLC) for gaming hardware and software.
* Strengthen skills in SQL / JQL, data analysis, Power BI dashboards, and issue trend reporting.
* Learn how AI tools and automation can enhance product support efficiency and customer experience.
* Cultivate a proactive self-learning mindset, including researching solutions independently and leveraging available technologies.
* Gain deeper exposure to the gaming industry and Razer's role as an industry leader.

Pre-Requisites
* Diploma or Bachelor's in Software Engineering, Information Technology, Computer Science, or a related field.
* Experience using JQL or SQL.
* Willingness to learn and experiment with AI-based productivity and support tools (training and guidance will be provided).
* Familiarity with Razer software and peripherals is advantageous.
* Strong communication, analytical, and problem-solving skills.
* Collaborative mindset with the ability to adapt to changing priorities.
* Detail-oriented, with the ability to identify and clearly articulate patterns or trends.
* Able to commit to a 6-month internship for optimal learning exposure.

Pre-Requisites :

Are you game