Intern, Customer Success Program Management

Description du poste:

About Workato

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
* Business Insider named us an "enterprise startup to bet your career on"
* Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
* Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
* Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional AI Communications & Operations Intern to join our growing team. In this role, you will be involved in working at the intersection of AI tools, internal communications, and program operations inside a fast-moving enterprise software company. You will support a portfolio of content strategy across all programs and initiatives. Your core job is to take raw inputs and turn them into clean, clear, audience-ready outputs, faster and better than could be done without you. As well as support the design of how AI supports content maintenance and management.
In this role, you will also be responsible to:
* Support the design of our internal content strategy
* Use AI tools (Claude, ChatGPT, and others) to transform and polish our communications and documentation strategy
* Build and maintain enablement documents, checklists, and operational trackers
* Support Asana project management across an active portfolio
* Synthesize research and cross-functional inputs into structured briefs and slide narratives

Requirements

Qualifications / Experience / Technical Skills

* Currently pursuing a degree in communications, business, marketing, or a related field
* Hands-on experience using AI tools like ChatGPT or similar in a practical context
* Strong written communication skills with a clear, direct style
* Organized, proactive, and comfortable working with multiple workstreams at once
* Familiarity with Google Workspace, Slack, and project management tools is a plus

Soft Skills / Personal Characteristics

* Proactive mentality, with the ability to see the big picture and make recommendations on how to improve the details and gaps in between
* Strong advocacy skills
* Confidence to hold stakeholders accountable to deliverables
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(REQ ID: 2838)