Technical Support Engineering Apprentice

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Overview

*The position is intended for candidates graduating in 2026, who have no active academic backlogs and have not held full time employment prior to the apprenticeship. Candidates who have previously completed an apprenticeship must maintain a mandatory gap of 365 days before starting a new apprenticeship.

Join our community and explore your passions while doing your best work at Microsoft alongside other apprentices from around the country. This opportunity allows you to bring your aspirations, talent, potential, and excitement for the journey ahead.

As a Technical Support Engineering Apprentice, you will undergo Technical Foundation Trainings on Microsoft Products, learn effective communication in a dynamic customer service environment, and prepare to provide technical support to customers, partners, field engineers, and other product support personnel. Your responsibilities will include diagnosing, troubleshooting, repairing, and debugging complex computer systems, networked and/or wireless systems. You will perform troubleshooting and related analysis, escalate issues as appropriate, or serve as the escalation point for highly complex issues.

At Microsoft, apprentices work on real-world projects in collaboration with teams across the globe, while having fun along the way. You will be empowered to build a community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

* Identify and categorize IT service requests and incidents, ensuring accurate logging and tracking using the organization's incident management tools.
* Analyze specific client agreements, Service Level Agreements (SLA), and management plans.
* Identify the latest changes, procedures, and practices related to service requests and obtain sufficient information from customers to understand the nature of the problem.
* Implement and adhere to service level agreements (SLAs) by logging tickets, capturing incident details, and ensuring timely resolution.
* Perform initial diagnosis of issues based on customer-provided information and implement appropriate solutions.
* Install, configure, and maintain a variety of software tools and applications, including MS Office, databases, and CRM systems.
* Utilize remote troubleshooting tools to resolve technical issues and provide support to end users.
* Engage in continuous learning and development, staying updated with the latest industry practices and technologies.
* Access the organization's knowledge base to identify solutions and workarounds for service requests and incidents.
* Demonstrate essential communication methods in line with gender inclusiveness and PwD (People with Disability) sensitivity.

Qualifications

Required Qualifications:

* Pursuing bachelor's degree in Information Technology, Computer Science, Electronics, or a related field.
Preferred Qualifications:

* Fluency in English, with strong reading, writing, and verbal communication skills.

Important notice :

* Please consider this only as a job posting and application for the role of an apprenticeship with Microsoft.

* Please note that the apprenticeship program is for a period of 12 months and is not a full-time permanent opportunity. The apprenticeship program promotes skill development by providing practical, on-the-job training.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations