Graduate Trainee-Information System

Descrizione del lavoro:

Country Tanzania City DAR ES SALAAM Workplace location DAR ES SALAAM-HAILE SELASSIE RD(TZA) Employer company TotalEnergies Marketing Tanzania Limited Domain Information Systems Type of contract Graduate Program Experience Less than 3 years

Context & Environment

* Working with Staff with limited knowledge.
* Working under pressure.
* Being decisive.
* Working with limited resources, stress and with limited support.
* Working with interference.
* Being responsible to more than one boss.

Activities

* Install and configure computer hardware operating systems and applications
* Monitor and maintain computer systems, power backup systems and networks
* Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
* Troubleshoot system and network problems, diagnosing and solving hardware or software faults, replace hardware parts as required and/or liaise with suppliers for quick resolution
* Provide support, including procedural documentation and relevant reports
* Follow diagrams and written instructions to repair a fault or set up a system
* Support the roll-out of new systems and applications from local initiative and from the Total Group
* Set up new users' accounts and profiles and deal with password issues
* Respond within agreed time limits to support call-outs and work round-the-clock to ensure all calls for support are resolved within reasonable time or escalated appropriately and follow ups are made to ensure successful resolution
* Prioritise and manage many open cases at one time
* Rapidly establish a good working relationship with customers and other professionals, such as software developers, and suppliers. To supervise all suppliers who come to provide
* Follow up with all supplier invoices to make sure they are received on time, entered into the system for approvals and follow up to ensure they get approved on time
* Train users on new systems and applications
* Research, diagnose, troubleshoot and identify solutions to resolve various system issues and business needs that require technological solutions
* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Implement IT policies as per the agreed Company standards and policy documents
* Take regular inventory of all hardware and software systems that are in use within the affiliate and make sure the inventory document is updated regularly
* Raise service support Tickets for all issues that require technical assistance from the support team in Paris HO and ensure a close follow up is done until all issues are resolved and tickets are closed
* Keep record of problems and their resolution
* Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
* Follow up with suppliers to ensure agreed SLAs are adhered to
* Any other tasks as assigned by the immediate supervisor or HODs
* HSEQ: Respect of the Golden rules and all the HSE rules and standards of TotalEnergies by all the staff, contractors, and customers.

Candidate Profile

* BSc in IT / Computer Science, or equivalence.
* Good Knowledge of Computer Software and Hardware.
* Competent in Cisco Networking Technologies.
* Solid technical background with an ability to address accessibility and compatibility issues.

Additional Information

Application deadline: 19.07.2026
TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers