Client Service Global Transaction Banking

Descrizione del lavoro:

Reference 260008Y2

Responsibilities

Tasks and responsibilities:

* Support the local client service department in the deployment of the cashfit ss3 end-to-end platform:
* User testing in the local environment (UAT)
* Preparation for migrations (data quality checks, verification before and after migration tests) related to the global desk switch; identification and assessment of risks from the local mo standpoint
* Participation in the validation of target processes, identification of potentially missing procedures, contribution to workaround solutions, and validation of end-to-end training materials
* Participation in the validation of operational actions

Specifically, you will be required to:

User testing in the LMO environment (UAT)

* Business incremental UATs
* Business E2E testing
* Detection of missing functionalities + technical/performance issues.
* User experience assessment

Preparation for migration (data quality, verification before/after migration tests), follow-up post migration

* Detection missing/incorrect data
* Remediations actions
* Post migration test
* Follow up with pilots' clients on payments milestones
* Taking part of the penny tests on payments milestones

Participation in the validation of the target process

* Identification of impacts
* Inventory of LMO enquiries (from clients or internal bodies) and testing into the target platform
* Testing of MO operational controls into the target tools (Power BI, internal reporting)

Participation in the validation of operational actions

* Follow up Production incident

Main interactions with:

* Head Client Service
* Local Client Service
* European Middle Office
* Project Team Cashfit

For internships/fixed-term roles only: Internship/fixed-term duration: 1 year

Required

Profile required

Language skills:

* English: C1

Technical, operational & Soft skills:

* Excellent knowledge of a local Client Service activity in a desk
* Thorough understanding of the current Cash Management BANCS platform
* Solid understanding of the CASH FIT project
* Strong analytical skills with the ability to identify critical gaps

Why join us

Société Générale Belgium is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved