GUCCI Client Advisor - São Paulo

Descrizione del lavoro:

Key Accountabilities
* Serve customers accordingly with Gucci selling ceremony
* Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
* Guarantee cross and up-selling for all product categories
* Discuss with clients and give advises on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
* Build and strengthen relationships with customers, deal with different nationalities and/or personalities and put always the customers at ease
* Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
* Ensure the achievement of individual and Store goals, enhancing and developing the business
* Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
* Contribute to manage the visual display of the products in accordance with Gucci visual standards
* Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
* Ensure the products replenishment and physical inventory of merchandise
* Follow Company grooming, accordingly with Gucci standards and policies
Key Requirements
* Proven experience in a similar role within fashion retail companies
* Proven ability to drive and exceed individual and store result
* Deep passion for fashion and luxury
* Excellent commercial awareness and customers attitude
* High flexibility and ability to adapt to different customers
* Team-player mentality
* Strong communication skills
* Ability to work in a fast moving and dynamic environment
* Luxury product knowledge