Digital Client Assistant - Brazil

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Digital Client Assistant - Brazil
B V L G A R I Corporation of America is looking for a Digital Client Assistant to support our E-Commerce Team. This role is responsible for acting as a Brand Ambassador and delivering an exciting, MAGNIFICENT and memorable experience for our customers through the digital landscape.
The Digital Client Assistant for Brazil acts as a Brand Ambassador for BVLGARI's E-Commerce Team, focusing on delivering exceptional customer support and driving sales. This role manages the entire E-Commerce customer journey, handling inquiries across various digital channels, resolving operational issues, and optimizing portfolio data to meet sales targets. A vital aspect of this role is providing customer support, ensuring a seamless and memorable client experience while adhering to compliance and inventory management.
Skills Minimum 3 years of retail, customer service, or hospitality background required. Comfortable with Digital Tools: Confident using technology and digital communication tools (e.g., WhatsApp, email, chat, CRM) and able to quickly learn and adapt to new systems and processes. Drive sales and conversionby qualifying leads, handling objections, recommending relevant cross-sell/upsell opportunities (where appropriate), and confirming clear next steps. Ensure compliance and risk controls in line with industry requirements, including data privacy, consent management, accurate record-keeping, and adherence to regulated communication standards; complete address verification prior to shipment. Maintain composure and professionalism during escalations, demonstrating resilience and effective de-escalation with frustrated clients. Own issue resolution end-to-end, diagnosing problems, leveraging internal resources, and coordinating with relevant teams to deliver timely, accurate outcomes. Adapt quickly to change, including adopting new tools, product updates, and evolving processes and policies. Communicate clearly and appropriately by channel (chat, email, video/phone), maintaining a professional tone and minimizing ambiguity. Conversational English is required; additional languages are a