Infra Tech Support Practitioner

Descrizione del lavoro:

We are looking for an IT technical support for IT systems, infrastructure and customer support. The person will be reporting to country IT Lead.

Job Responsibilities:

You will undertake some or all of the following:
* From requirements gathering through deployment, work with business users on system initiatives with responsibility for maintaining product road maps and detailed project plans
* Work closely with business users, maintain and continually enhance business systems including reporting and analysis capabilities to meet ever-changing business requirements
* Ensure the application is active and operating according to service commitments for assigned deliverables
* Ensure application maintenance work is being followed according to quality standards
* Ensure that primary support toward installation of application releases into production is being provided
* Assist in monitoring the budget by providing estimated-time-to-complete (ETC) and actuals for assigned tasks
* Anticipate, identify, track and resolve issues and risks affecting the application
* May create operational documentation for the application
* Work across the Service Delivery Lifecycle on engineering solutions for new system rollouts, major/minor enhancements, and/or ongoing maintenance of existing applications

Requirements:

* 1-2 years at IT systems technical support and administration, customer technical support and IT * projects deliverables
* Experience with Citrix will be considered a strong advantage
* Advanced knowledge of Application Lifecycle Management and Remediation
* Excellent communication and collaboration skills
* Ability to multitask and prioritize task
* Workstation support, Citrix administration, AD Administration, ServiceNow
* CCNA/CCNP will be an advantage
* Very good English skills

Benefits:
* Employee Assistance Program
* Career Counselling
* Additional paid time off
* Options to buy shares
* Relocation Bonus
* Luxury health & dental insurance
* Bonuses for special occasions
* Certification
* Food vouchers
* Multisport cards

About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities